Homewood Suites Dallas Allen

Staff is always professional, nice and ready to help. What I dislike no outside lights on the Hyatt Side

Property is definitely in need of a remodel and the breakfast has continued to get worse over the years. Hot tub out of service, stains on sofa bed, stains on floor, fixtures coming out of the wall in bathroom. Staff was great and lobby was nice.

Enjoyed my stay !

Staff needs more trailing

Found stain of blood all over the carpets. Plus microwave is not working. Extremely disappointed and dissatisfied. Refund is requested please.

Room and foyer was clean. Customer service mid. Linens for sofa bed were not in the room, when called for some, they told me I had to come to front desk for them but they had no pillows. When I insisted on pillows they magically found some. Bed was so uncomfortable and worn out. The comforter provided on bed was actually a bed skirt. Ice makers are located in the room refrigerators that you have to turn on when you get there… provided so little ice that I couldn’t even fill a cup before the end of my stay.

The room was very nice and the beds were decently comfy. My only issue was a stained bed cover upon entering the room and it took over 2 hrs to get fresh linen up to our room. Otherwise, the staff is very kind and helpful.

My family and I stayed here for USSSA SOUTHERN Nationals. Property is hands down the best we have stayed at all season! Clean, breakfast was always a 10/10 and friendly staff. The unicorn 🦄🌈 of stays (or maybe we are just easy to please). Either way if we are back in the area we will book again!

I got very, very ill after breakfast in the dining room. I have a mold allergy, and I did not realize that the coffee in the big server somehow had mold in it. I was very ill and bound to my room most of the day for two days, unable to participate in my conference in the area. And I realized that the cup I brought my coffee up in was on the table and saw the mold in the top of the coffee. I took it downstairs to show the front desk, and they apologized and took the cup. They said that they were very sorry, that they did have a company clean the machine from time to time, but only the barrel, not the tubes or stopper. I suggested to them to check the entire machine and clean it out with vinegar and some solution because the mold made me very, very ill. The front desk apologized. I did keep a photograph of the coffee on my phone.

We had a few hiccups but had a great stay