Shangri-La Guilin

Az éttermek szépek voltak, az ételek finomak voltak. Jó elhelyezkedés.

A személyzet nem segítőkész, nem kedves, mindent elrontanak.

Facility not too bad, my kids enjoyed the indoor swimming pool.

We had very bad experience in this hotel, we have waited nearly 3 hrs for the room to be ready when check in, the staff there definitely need more training, no smiles, no greeting, no apologies, we have to chase for the room card few times! During breakfast we even been asked to pay extra breakfast fee for the youngest child, which was paid already! There are many other small things that made us think the money spent definitely not worth as a 5 star hotel!

Garden

The restaurant staff , the small one , not the buffet

- Convenient from the train station. - Rooms were good value, particularly for the suites. - Generally family friendly with enough at the property to entertain kids for a couple of days but it’s also no Club Med either - Great views from the room and from the Horizon Club Lounge - Food in the Horizon Lounge was solid for breakfast and in the evenings for dinner - Staff are really great. A real highlight of the stay. - The fitness centre isn’t half bad surprisingly. No smith machine or squat rack and limited range of dumbbells but there is a dual pulley machine to mostly be able to hit everything you need to hit workout wise. - pool is large, bright, roomy. Pool does get rather deep for a hotel pool so be careful if you’ve got kids.

- It’s a smoke free property but they don’t do a good job of enforcing this. I understand that it’s hard to enforce in Guilin as the people there have their own code about it, but as someone with children it was a real nuisance. There was smoking in the lobby, in the hallways leading to the kids club, smoking in the zoo area, etc. - Breakfast buffet is decent but does feel short on variety. Furthermore, the fermented bamboo smell is inescapable. We ended up just having breakfast in the Horizon Club lounge to escape it. - The changing room & shower facilities for the pool/fitness centre are pretty run down and uncomfortable. Ended up going back up to the room in wet swimsuits to shower.

Location is closed to one train station. If you arrive late in the day, this hotel may be your best choice.

Az étterem jó volt

A személyzet felháborító volt, nem segítőkész és nem szimpatikus