Brisbane House Hotel

I loved the location,staff were very friendly,nothing was a bother,will definately go back.

The hotel is lovely

Great location, overlooking the promenade and beach. Friendly helpful staff and very comfortable bed. Nice selection of teas in the room with 'tunnocks' treats. Lovely breakfast selection. Excellent vfm.

I am currently taking legal action in relation to a dispute with Brisbane House Hotel, Largs, Scotland, over the retention of a £1,034 wedding deposit. I'm taking this action, as I feel it's my moral duty. This matter concerns a young couple close to me, whose wedding had been booked for October 2028. The decision to cancel that booking was not taken lightly. It followed the diagnosis of the bride’s 92-year-old grandfather with an aggressive and rapidly progressing form of dementia. In response to this diagnosis, the couple made the difficult decision to bring forward their wedding so that her grandfather would be able to attend and meaningfully experience the day while he still can. More than two years’ notice of cancellation was provided to the venue. Despite this, the hotel has declined to return the deposit, relying on a contractual term stating that it is non-refundable. I do not accept that this position is fair or reasonable in the circumstances. Given the length of notice provided, I believe the venue has had ample opportunity to rebook the date and mitigate any potential loss. I have requested clarification as to how the retained sum reflects actual costs incurred. So far this clarification has not been forthcoming. This is not simply about one family’s situation. I believe this raises a broader issue about how non-refundable deposit clauses are applied, particularly in cases involving serious and unforeseen personal circumstances. Under the Consumer Rights Act 2015, contract terms must be fair and proportionate, and I intend to have this properly examined. I have now instructed solicitors to pursue recovery of the funds. However, I remain open to resolving this matter amicably and without the need for court proceedings. I am also seeking transparency from the organisation regarding how such situations are handled, and whether discretion can be exercised in exceptional cases.

Clean

All ok

It was in a great location

There was no food available and bar closed at 10pm with no leeway for guests

Comfort..breakfast.. location

Music in the morning heard in room early..boom boom Noisy a bit heard corridor s ...doors opening ....etc..

The Brisbane Hotel is a beautiful place, friendly staff.

We only stayed the one night. When we turned in for the night, we couldn't get to sleep at first as we could hear music coming from the resteraunt downstairs but finally fell asleep only to be woken again at 7 o'clock in the morning with the sound of music coming from the resteraunt downstairs, if we were staying for more than one night I would complained and asked to be moved.