Birches Serviced Apartments

Bed bugs, some rough occupants banging on the door (not mine) in the middle of the night, overall, the place does not feel as secure and safe as it used to be.

I can not comment due to Maxine canceling my accommodation 5hrs before check in.

This was the worst booking.com experience I’ve ever had after years of using this service. My host Maxine cancelled my stay a mere hrs before check in with a text. I could not make contact with her via a phone call, or leave a message and my text was left unanswered for hrs. I booked it months in advance as I had a crucial medical appointment. Nearby. This caused me and my party a hell of a lot of stress during an already stressful part of my life. We arrived at the accommodation to have the manager confirm that our accommodation had been rented out to someone else. What was interesting is that the state of origin was on this very night and that birches apartments were available but at an inflated price. Maxine relocated us to a 3star motel which was 15-20min away. I didn’t want to relocate as it was not in the required location, the motel was very outdated and it cost me a lot of money for uber and taxi rides. I was too stressed and exhausted after a long drive from east Gippsland so I took the downgraded accommodation. I will never go back to birches apartments or use booking.com again due to the unethical mistreatment of me, lack of compassion, lack of professionalism and at the end of the day, my booking and the fact the money had been taken out of my account, we were confirming a parking space etc meant nothing and was cancelled vis a text to maximise their profit. I’m extremely disappointed.

The location for our MCG event was great, 15 minute easy walking distance to the the MCG & restaurants great.

Upon arrival into room 4 a stench was apparent & the room obviously poorly cleaned.Mouse crap on the stove,the filters were greasy,filthy/uncleaned for some time,the stench of mice around the stove area which was packed with steel wool, dead cochroachs,insects/bugs crawling on the fridge seal,floor sticky,holes in blankets I made this known to the office staff & asked for a different room,apparently another wasn't available.She said a "deep clean" would be done the following morning,when we were out,it wasn't the beds were made & towels folded only. I had used this Complex previously & it was not in this condition.I won't be using it again.

I had to rate all categories as poor due to our accommodation (3 rooms in total) being cancelled with no notification made until I was in reception

See above. Accommodation cancelled without notification

Location and price

Grotty, old and cracked walls

Nothing

Our booking was cancelled with no explanation on the day of our stay

We were not able to stay at Birches due to a power outage in our room, so they found us some last minute accommodation at City Edge, East Melbourne. The location was perfect for an easy walk to Rod Laver Arena and grateful to have beds for the night, even though not what we had booked.

Unfortunately, our room at City Edge was very basic. The bathroom was rather shabby, beds not very comfortable and no milk or drinking water provided in the fridge. However, these issues may have been due to the last minute check in.

Close to the conference I was attending

Cancelled my booking a few hours before by flight was to leave interstate. Did not answer messages or phone calls regarding the cancellation. When I finally got through they suddenly had a room available. It was not the twin room we had booked and paid for. A nice cosy weekend with my twenty something daughter.