Sheraton Brooklyn New York

The location is excellent for our needs. The room sufficient for our stay. The daily water was a nice touch. The maid was very friendly and helpful.

The check in was 20 minutes. There was one person checking in at the the desk and two people in front of us and it was slow. The person was friendly. It was also difficult to unload because there were several cars just sitting in the valet drop off area. We had to loop around several times and finally stop around the corner and wait till one car left to get closer to unload our suitcases. The curtain was off the rails, the closet door dragged on the floor because it was poorly repaired. Also, the sheets on one of the beds were soiled. The sheets were clean but stained. Not nice. The second day, it appeared that the safe stopped working and in the end it just seemed to be very sensitive. We asked for the battery to be replaced but it seemed like it never was except went I accidentality bumped the bolts packing up it peeped again. The toilet seat had a melt spot and felt warn. Not nice. The shower pressure oscillated and the temperature was inconsistent. There was loud music in the restaurant / bar in the lobby. It did not keep us awake but you could feel the beat on the 5th floor before we went to sleep. Also, I changed the room from a King to two queens and that was fine. But I also paid extra for the room because I thought it was going to be higher with a city view. No luck. The final thing was the heating. It was impossible to warm the room. The last two nights we turned off the air and the room warmed up to 71. Otherwise the warmest was 69 and that was chilly at night with air blowing on you. We were disappointed this time.

Location in downtown Brooklyn was great . Also lot of access to subway

Beds slightly small

Very friendly front office staff. Very helpful - esp with getting the room and the luggage and cab back to airport.

room size was smaller than expected

Clean

Horrible water pressure in shower. Should provide parking option directions.

This hotel was very disappointing. It does not live up to the Sheraton brand at all. The room was not very clean, and horrifyingly. There was a big clump of dried black hair in the bath bathtub. I told housekeeping about this because I was surprised they didn’t clean that. It Was still there the next day, so I told the manager and the manager said they would speak with housekeeping. Again, it was still there the next day. I told the manager again. That clump of hair was still in the bathroom after we checked out three days later. Amazing! The phone did not work so you could not call the front desk, and it is next to impossible to even call Sheraton and actually speak to somebody at the property you get central reservations and they can’t do anything. The mirror in the bathroom was broken, the wallpaper look like it was pasted on by children and was uneven and low class. Coffee maker was broken. The room was also noisy. For the entire three days, you could hear the water in the pipes kind of moaning. You know that high-pitched weird moaning sound you get with old pipes? We were on the third floor, and on Saturday night they had a party on the first floor of the hotel that was so loud. We clearly heard the music all the way up on the third floor until 3 AM. Another member of our group was on the sixth floor and it was so loud for him. He could not sleep until the music died away at around 3:30 AM. It was very disappointing because I gave them a chance to fix the problems, and the Manager flat out ignored everything. I literally would not stay at this hotel again, even if it were free. What a dump!