Sheraton Brooklyn New York

Metroya yakın oluşu, konforlu yataklar, güler yüzlü çalışanlar.

Arkadaşlar caddeye bakan odalara dışarıdan çok kuvvetli fan sesi geliyor ..

Location. Large room.

1.No answer to my messages in application at all. I made a reservation a long time ago. I asked via application message that I could have microwave in the room as in the photo or not and asked for suite with 2 full beds and a sofabed instead of suite room with 1 King bed and a sofabed as my reservation but no answer so I expected to have the suite room as my reservation. When checking in, the lady at counter told me to have standard room with 2 beds instead. OMG, so disappointed for 4 star hotel in management of this way. Stupid, wasn't it, to pay for small room with the price of suite, how could she think ? I strongly rejected it and showed that the hotel never answered any questions in application at all. Fortunately, the gentleman at the counter could wisely manage to what I want, though had to pay a little more. Suggestion: The hotel should improve the way of management and improve quality of staffs as well as should reply fast in the application. 2.In my room, I found at night cause I checked in in the evening that the body wash bottle was not worked ( it was broken a little bit and the fluid could rarely be pumped out) and it didn't be placed on the wall as the shampoo and conditioner. I told the house keeper in the next morning to change and fix it but what I found when came back was that broken body wash bottle fixed on the wall ... I had to go down to tell the staff at the counter ( no phone in the room, so wondered for 4 star hotel without a phone in the room) Suggestion 1. Should have phone in the room. 2. House keeper should be more careful arranging the room. In my opinion, it impossible not seen the bottle out of the wall because it was placed in the rack for soap, not in normal place. Another suggestion for the day guest showed need privacy, should give drinking water and daily amenities in front of door. Hope to be back if the hotel can be improved soon.

Good location

Staff was somewhat rude to my wife .

The room is exceptionally small

La ubicacion

La limpieza no es profunda.

ロケーションが抜群 屋上からの夜景最高 スタッフがとても親切

特になし