Fairfield Inn and Suites Columbus Polaris

The staff was excellent and understood my concerns with the issues at hand.

There was a problem with no ice service on the premises do to construction damages to the lines. also, the shower curtains in my room were torn and there was no shower gel on shampoo available for use which I did not need.

It was very clean and well kept. Friendly service at the dront desk. Beautiful accommodations.

Very convenient location.

The ice machine in the 5th floor has not been working for months.

Eady to find, and close to everything you neef.

The matress was tilting toward the center - we rolled to the middle

The television didn't work (no cable feed). When I told the hotel front desk the next morning when I checked out, they acted surprised and said they would put in a service ticket. I met up with colleagues at a conference later that day who stayed in the same hotel. Their rooms' televisions didn't work either.

The room was set up so you have a bathroom, a sitting area and the sleeping area. Very functional, comfortable and clean. There was very little noise from the hallway and adjacent rooms. We didn't try the breakfast since we were meeting family for brunch but it looked plentiful and tasty. The staff was very friendly and helpful

The only thing that wasn't perfect was our view of the entrance overhang but we weren't there for the view so it really didn't matter 🙂. It was truly an enjoyable stay and we will use Fairfield Inn again!!

Lobby and desk staff were friendly, helpful, and prompt. The room was somewhat fair, but little things were off: light bulbs burned out, grout dirty, lamps unplugged & lampshades very crooked, areas around the door frames needed vacuumed or painted. We had 2 guests, but 1 washcloth and two towels. There were no extra blankets if we were. chilled. The curtains did not cover the windows so the street light shone all night. There's also two small lights on the smoke detextor that flash bright green every second across from the bed. The breakfast staff seemed overwhelmed and emotional, though things appeared to be reasonably alright. The whirlpool is empty, but the small pool with clean and very comfortably warm. Area around the hotel is safe and there are many restaurants. Its surrounded by office space and retail. Very suburbia.

The pool was the best part of the stay. The water was bath water warm and fabulous!! The room was not so great. It had not been well cleaned/prepared for our visit. For example, I found a whlipped cream cap by the tv, the toilet seat was up (as opposed to having a wrapper around the seat indicating cleanliness) and none of the trash cans had liners. The staff was nice and breakfast was good.