Franchise One Hotel

Went to St. Illians for my first night and then transferred to Franchise One since I had a prior booking there. Stayed there for 5 nights in room 5070. The room was clean - a good improvement from the last time I checked in. I've been a returning guest and I've stayed in this hotel several times in the past few years everytime I travelled to Manila. My first night in this hotel was so stressful. Couldn't sleep as the aircon was not making the room temp at a comfortable level. For a person who's job is in an extremely hot environment, I have high tolerance to heat. But staying in room 5070 was really uncomfortable. I just couldn't sleep that night due to the room was so hot. And that's not what I paid for. Having stayed in this same room before, I noticed that they've changed the aircon unit to a branded one. The one before was probably some cheap Chinese brand. Anyways, I complained to the front desk and a staff came to check on the aircon and tinkered on the controls but still wouldn't cool down the room. They offered to let me stay in one of the vacant rooms just for the night and assured me that they'll fix the aircon the following day. The 2nd day. After going out for the day and returned to the hotel in the evening, I was told by the front desk staff that they've already fixed the aircon in my room. I went up to my room and after almost an hour of turning on the aircon, it was still the same issue. Not a bit of an improvement from the night before. I went down to the front desk to notify the staff that the aircon wasn't fixed. I demanded to speak to the supervisor as the front desk staff is so incompetent to handle my situation. She rang up her supervisor on the phone but the supervisor wouldn't speak to me. I told the staff that I'd like to transfer to another room. After consulting with her supervisor, who by the way still don't want to talk to me, informed me that they can not transfer me because the vacant room is already paid for by the guest who will be checking in the following day. What a disappointing response! I already paid in full fir my room as well for my 5 nights of stay. And I get a terrible room and a very unprofessional way of handling my issue. I even reiterated that maybe they can switch my room to the guests who are still yet to check in. I told them that if they can't transfer me to another room, then maybe they can move me to their St. Illians hotel. I was told blah blah... money not refundable... blah blah.. Considering Franchise One and St Illians are the same company and are just a stone's throw away from each other, they could have just moved me there. To make my story short, I ended up staying in the same terrible room very disappointed. Fortunately, I was out most of the time and just go back there in the night to retire...After I checked out, I vowed never to come back here again. Customer service getting worse every time I go back there. If the trending is consistent, the next time will be the worst. If you spend more time in the hotel room and want some comfort, stay away from this hotel. P.S. A couple of years ago, 2 packs of Macademias (Mother Earth brand) were missing in my room and notified the front desk about it. Staff were going inside the rooms when the guests were away I reckon even though you have not requested for a room make up. After that incident, I always make sure to put my stuff inside my luggage and locked.

サービスとフレンドリー性が落ちたように思う。ラブホテル化してきている様にも思われる。小さなゴキブリが相変わらず多い。部屋でWi-Fiが使えないのが難。チェックアウト後に荷物を預かって貰うのが有料でデポジットまで必要。

コンパクトなホテルで、部屋もお洒落な色使いの部屋でしたが、チェックインに20分ほど時間を取られたのは残念でした。値段はリーズナブルですので、完璧わ求めなければまずまずのホテルだと思います。

No wifi in room but only lobby; 6 floors and no elevator which sucks after awhile; no AC control so whenever you leave room with key, need room service to turn it on once you return. Room is quite small and so is bathroom. For the price i have been in better rooms in Makati and QC. Won't stay again.

料金が安いことを除けば、特に良いところがないが、ビジネスホテル感覚で利用するなら問題ないだろう。 ただし、部屋に蟻がいて、寝ている間に顔を噛まれた。

This is our top pick for affordable staycations, away from the everyday noise at our Makati home. The staff are courteous and friendly even in the wee hours of the morning. There's no elevator, so get ready for some cardio if your room is on the 3rd floor or higher. Food tastes great and good value for money, not restaurant quality but it still satisfactory.

Had an issue in Nov 2015 what meant escalating to the Manager and again today. The young lady at reception laughed at me because SHE didn't understand English and then we were refused the use of cutlery from the restaurant in the room by the male staff member in the restaurant . Customer service is shockingly unacceptable and my loyalty over the years means nothing clearly . I won't be using this hotel again and wouldn't recommend it . Poor standard of service offered once again . Just perhaps the two staff members concerned should reevaluate their career path as they don't understand the meaning of customer service and have no intention of making customers stays pleasant .

It was a good stay. It is a nice hotel for one night. Good eateries nearby and a very safe location

Basic accommodation, convenient for my needs at a very reasonable price without too much frills

been there last year and this month october 2015 very nice , relaxing and comfortable .. i will go back there whenever im in manila 👏👍