The Park Hyderabad

Dear Hotel Management, I'm writing to express my extreme disappointment and frustration with the in-room dining service during our recent stay. We checked in at 3:15 PM on 23-11-2025, and the lunch buffet was closed. When we ordered food, I asked for main course option she initially mentioned only dal,rice,paneer & roti is there, i said I don’t eat paneer then she suggested me dal, I said how can i Eat my lunch with dal, I asked her to check with staff if they can do another gravy so she gave me mix veg option, after that i asked i will take 6 chapatis, rice and mix veg, she said only 4chapati you can take and and we don’t serve rice and chapatis together, either take rice or chapati, i said i want both because how someone’s know ki how much other person can eat??? She said we don’t give mix veg and dal together also, so last i got just gravy and chapatis.experience was not only unacceptable but also frustrating, we hadn't eaten anything since morning and after coming to hotel i was expecting food to eat, bt as always this hotel gave me pathetic experience for housekeeping and in room dining.This people will keep you hungry and will give a vibe of beggar. I hope you'll take immediate action to address this issue and provide better training to your staff.

My stay at The Park Hyderabad was very comfortable, and the service was excellent. Special thanks to Sanna from housekeeping for her quick and great work. I also appreciated the warm and timely service from Kasie, Tushar, and Himanshu during meals—especially Kasie for bringing my ginger tea every morning. It was my first stay, and everything from the ambiance to the service was outstanding. The entire team is doing an excellent job. Keep up the great work, and all the best !!! :-)

I like everything about the park. Front office staff, and all restaurant’s staff the location, interiors, everything is upto the mark. All credit goes to the managementand all the manages especially The GM Mr Ajit Garcha I want to rate him 10/10 God luck

Amazing staff specially Mr Abdul in Restraunt he is very helpful and kind I liked the room and service the provide also the food is good in taste

It is one of the best place to stay. The food and rooms are very comfortable and the staff is also very helpful The overall stay was comfortable

Excellent service as always. Be it transport or reception or Resturant. Ms Sutrishna from the Resturant is impeccable, the way she greets guests and welcomes shows how approachable she is. Mr Mainak from the front desk shows how good he is with his work and goes extra miles to help guests. Housekeeping team is the face we never see but should always be applauded. Hotel lobby to room it was absolutely spick and span. Multiple stay with this hotel and i never regret coming😊

I had an excellent stay at The Park Hotel, where everything from the ambiance to the service was outstanding. The hotel is well-maintained, with a perfect blend of comfort and elegance. A special thanks to Mr. Ashwin at the reception, whose professionalism, warmth, and attention to detail made a big difference to my experience. He greeted me with a genuine smile, assisted me promptly, and ensured that every request was taken care of efficiently. His courteous approach truly reflects the high standards of hospitality the hotel stands for. I would highly recommend this property for a memorable stay.

I had a wonderful experience during my checkout, thanks to Ashwin at the reception. He greeted me with a warm smile and was extremely pleasant throughout the process. His courteous and professional manner made the entire checkout smooth and hassle-free. It’s always refreshing to be assisted by someone so polite and approachable. Ashwin truly left a positive impression and added to the overall great experience at the hotel

This is a big time complaint post for Ashwin. Besides being aware of the fact the crew must be allowed to stay in a peaceful place he gave us a room at 8 floor saying it was a luxury upgrade in which half of the things were not working, bed sheets were torn and there was garbage outside the room, there was hammering happening on 7 floor mirror, which disturbed our sleep at 12 noon. I mean, be respectful for the fact that the other person requested for peace and when questioned, Mr. Ashwin was aware of the hammering and had no other rooms to offer. Unapologetic at all times. Later Mr. Manish, helped us all the way long making it comfortable for us to stay.

The quality of service at the hotel has degraded to an unacceptable level. I stayed on 22nd August and arrived at 3:00 a.m. The staff member who took our in-room dining order was extremely rude. Instead of listening to the complete order, he repeatedly kept interrupting with “we can’t give that,” “we don’t have that,” or “you are not entitled to that.” Since his English was very poor, I switched to Hindi for smoother communication, but he continued speaking in broken English, making it even more difficult for us to understand. After several refusals, he finally agreed to provide Alfredo pasta and butterscotch ice cream. However, the order arrived only after 50 minutes, when we were already exhausted from a long 10-hour shift. To my surprise, the food delivered was completely different—Arrabbiata pasta instead of Alfredo, and vanilla ice cream instead of butterscotch. These were the only two items I had ordered, and both were wrong. It wasn’t a long or complicated order, yet everything was incorrect. I was so tired that I couldn’t wait for a replacement and had to go to bed on an empty stomach. This experience with the F&B department, specifically in-room dining, was extremely disappointing and reflects very poorly on the hotel. I sincerely hope the management takes steps to improve this aspect, as one department’s negligence is enough to tarnish the reputation of the entire property.