Lodestar Waterside Apartments

Reception seems to be non-existent, with our room key and information left in a lock box despite checking in soon after 2pm. This was communicated clearly by email. We never saw anyone during our 1 week stay. Basic supplies were scarce; not enough glasses and cutlery for the number of guests, no plugs for sinks or cloths for washing dishes, a single dishwashing tablet for a 1 week stay, no broom. That might be ok if you're going to be serviced regularly, but nothing during a 6 night stay. Having no wifi is a real downside and a tv that doesn't have HDMI capability is limiting these days. The apartment needed a deep clean. Tiled floors clearly had dirt worn into the tile and grout. Walls were dirty along the beds. Beds not the worst I stayed in, but not particularly comfortable. Having a washer and dryer was convenient and the location is handy and walking distance to the river and South Perth cafes.

My stay was deeply disappointing. Upon arrival, we found the room was not as pictured. There was black dirt on the windows and a significant layer of dust throughout, which was a major issue for me as I have dust allergies. This resulted in a very uncomfortable night's sleep. On top of that, the screen door was missing from the entry, the light fixtures by the bed were loose and broken, and we even had to deal with someone else's half-eaten food in the fridge. The actual state of the property did not live up to the images or reviews previously seen.

Do not book unless you want to stay in a dump. No refund as advertised, shame wotif for having this apartment complex on your platform.

Was disappointed, photos very old, as is quite old inside. Could not see water, as motor way in front. Washing machine didn't work. Lounge very uncomfortable. Hardly any crockery to use. No milk. Wardrobe full of mess.

If there were negative stars, this place would deserve them. It doesn’t even qualify for one. We were placed in a unit where every other apartment on the floor appeared to be privately owned and occupied by people partying all night long. Despite the hotel’s own signage stating that quiet hours are from 11 pm to 7 am, the noise was non-stop. We called the “after-hours” emergency number, only to be told they couldn’t do anything about it. Things got so bad we had to call the police to file a noise complaint. That’s how out of control it was. To make matters worse, our balcony was under renovation and completely unusable—blocked off with safety hazard tape. It was not only an eyesore but a serious safety risk that should have made the room uninhabitable. The air conditioning unit was heavily rusted and incredibly loud. By the second day, we had to stop using it entirely because of the unbearable noise. How this property can legally rent out such a hazardous and poorly maintained space is beyond me—it’s a total violation of basic consumer rights. The most appalling moment came on the third day of our stay when the entire electrical circuit in our unit began flickering in the morning before cutting out completely. When we called the urgent after-hours line again, they said they couldn’t do anything because it was a public holiday. Unreal !! Rubbish experience from start to finish. This place is a disgrace and a serious safety and health concern. Avoid it at all cost.

It was conveniently situated. It was clean but for a self-contained unit there were things missing - eg soap, tea towel, dish washing detergent, dish sponge, tea/coffee/sugar depleted. Reception was poorly attended and very little welcoming.

Room was dirty, smelly & in poor condition. I had to leave after 1 night.

Excellent location. Close to the ferry, shops, eateries and the Zoo.

Very disappointing. Good location but poor customer service. Front office never open. Lack of supplies in the apartment. No sponge or even a chux to wipe the kitchen bench. No tissues - not even a spare toilet roll. Office never open so you couldn't ask for assistance.

Not ideal. No internet service avail, even signal poor using own data roaming in the room. Only 1 aircon in the hall, room no aircon. Not comfortable in the room No refund policy even book many days. Booked 4 nights but only stay 1 night. Next day rebook another nearby hotel and shifted out.