Castel Monastero - The Leading Hotels of the World

Peaceful - Friendly staff and great services. Great food and wine. Environment ideal to rest and recharge.

Such a beautiful property! Great place to relax!

Very serene, relaxing and chill. Beautiful gardens and rustic buildings. The perfect escape in Tuscany.

The property was nice but the front desk reception staff was a bit rude. Didn’t explain any procedures to us when we arrived such as how to use the room key (not intuitive), when and how breakfast was served. Unable to get continental breakfast figured out for us after two tries (two mornings). No paper menu on the second day so we couldn’t order as we got in pretty late. Then they charged us €50 for room service because we didn’t fill out the form. What?? Spa services were a different story. They were amazing, accommodating, warm, friendly, nice, respectful. Best experience on the property bar far! Lastly, I needed a few articles of clothing to get cleaned/laundered and they said they could take care of that. It appeared that afternoon in a pretty box and the clothes smelled so fresh. However, at checkout I was appalled to find a €315 bill for clothes cleaning. Come on! No way a half load of laundry cost that much to get clean! I take full responsibility for not asking more questions on the front end, but seriously. I’ll never go back or recommend this place for a stay to a friend. Spa services were amazing! Everything else wasn’t.

Stay was okay but was expecting more out of this resort, felt kind of stuck there with such a lack of activities compared to some other similar places, and the management takes advantage of this with price gauging at every F&B outlet which is short-sighted and not good for the place's reputation.

El lugar se encuentra lejos y apartado de todo no te ofrecen nada de actividades y te están vigilando todo el día los horarios de los restaurantes no son flexibles y no hay nada cerca de la propiedad para salir a comer. Los de recepción te dan un horario de los restaurantes y llegas al restaurant y dicen que está cerrado. La limpieza de las habitaciones deja mucho que desear. La propiedad es muy bonita y podría estar mucho mejor y para el precio que pagas se me hace que no es una experiencia que lo valga

The property was amazing. The staff was very friendly and super helpful. The location was great. Somewhat off the beaten path but close enough to plenty. On-site restaurants were really good!

Personale estremamente gentile e professionale

Great stay, beautiful hotel - only thing which was suboptimal was the service, which was not to the standard of a “leading hotel of the world” - not attentive nor observant had run after things to get done etc - slightly annoying but the rest of the stay was lovely

Das Castel liegt auf einem Hügel mit schönem Blick über die Landschaft. Die historischen Gebäude sind einzigartig und sehr gut instand. Das Personal ist sehr freundlich und zuvorkommend - von der Rezeption bis zum Housekeeping! Die Zimmer sind geräumig mit sehr schönen, großen Badezimmern. Das Mobiliar ist in die Jahre gekommen und aus vielen Stilen zusammengesetzt. Die Preise für Getränke sind vollkommen überteuert (16 Euro für ein Glas Wein; 5 Euro für ein (Discount) 0,25 l Wasser). Die eigenen Cocktails sind sehr gelungen und die Lounge im Innenhof ein toller Ort für einen Drink nach dem Dinner!