Sheraton Qiandao Lake Resort

为了省点电，闷热的天气不开空调主机，打了几个电话也不解决问题，太烂了！

高峰期时段前台只有一个人，排队太久服务效率不高。当然酒店环境以及地理位置和风景都很好。

Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.

I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.

The room was nice and comfortable just as seen in the pictures. We stayed one night and had dinner and lunch(2nd day) in the Chinese restaurant of the hotel and it was really great! One drawback is that the cleaning staff attempted to clean the room while we were out in the morning, and she just left when she found we did not checked out yet.she just took away the bed sheets and left with mess. We asked them to make the bed again after we came back, and the staff told us that the front desk told them we checked out already so they came in to clean. There's some problems in the communication between staff and we hope they can improve accordingly.

Was a very happy stay... Got free upgrade to business room...wonderful!! You don't want to go home to your own apartment again...Service, hotel, location were perfect. Can only recommend..

The stay was quite comfortable. We love the environment & convenience of the hotel, while we are not satisfied with the service. I have booked a twins beds room, while the reception lied to me that I have booked a king bed room. After double checking, they told me that they can only offer me a king bed room as they do not have any twins bed room available.

真的是很棒的飯店，很適合渡假休息的地方！

酒店可以玩各种水上娱乐设施，价钱还算合理。还可以租游艇。酒店里面还有游乐园，小朋友玩得很开心。地理位置非常好，步行到千岛湖大排档或者湖滨天地都在30分钟以内。吃完饭湖边走走很是惬意。千岛湖很安静。值得再去。

地理位置真的很不错，出去吃饭都很方便，住的是海景套房，外面风景很不错，但服务真的连锦江之星都不如，这里根本享受不到五星喜来登的服务！连最根本的问好都没有！真的不知道这家喜来登怎么在管理的！但给我们加床的那位阿姨蛮好的，亲切！前台也是，服务感受真的太一般了！包括早餐也是，真心一般，而且还要200一位！太坑了…