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9.6 / 10 Guest Rating

Four Seasons Hotel Hangzhou at West Lake

5 Lingyin Road , Hangzhou, cn

Four Seasons Hotel Hangzhou at West Lake - main view

About the Property

Luxurious Accommodations
Indulge in rooms adorned with traditional Chinese embroidery, soundproofed for your comfort, and equipped with modern amenities including a flat-screen TV and a lavish bathroom with a rainshower.

Top-Notch Facilities
Enjoy a range of facilities such as an indoor pool, spa, and meeting spaces. Let the concierge assist you in planning excursions, while the 24-hour reception takes care of your needs with services like luggage storage and currency exchange.

Culinary Delights
Savor a variety of cuisines at the hotel's two restaurants, from authentic Hangzhou dishes to continental fare. Unwind with afternoon tea or cocktails at the elegant lobby lounge.

Experience luxury and convenience at Four Seasons Hotel Hangzhou at West Lake. Book now to create unforgettable memories.

Facilities & Amenities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

The property offers free basic internet access (3 devices at most) in guest rooms. Guest can also choose a selection of paid premium internet connection when they operate multiple devices or large files including movies or video programing. The property offers free premium internet access in all guest rooms starting from 1 July 2021. Value added tax (VAT) will be implemented in China as of 1 May 2016, and the room charge and charges for other hotel services will be subject to VAT if VAT is in effect at the time such charges are charged.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.6
Exceptional214 verified reviews
AI Summary

Guests highly rate the fantastic staff and frequently praise the amazing facilities.

Categories

Cleanliness8.9
Service10.0
Location9.9
Room Quality8.9
Amenities9.9
Value for Money9.9
Food and Beverage9.3
Overall Experience10.0

Select topics to read reviews

M
MurielhkHK
Verified booking
solo_traveller
Standard Room
Stayed in Jun 18, 2026

"這個已經不是第一次住,每年都會想來這裡住幾天,離開喧囂的城市"

10.0

全部都满意,最爱房间陽台,以及園林

沒有

Helpful?
L
LeviilIL
Verified booking
couple
Standard Room
Stayed in May 31, 2026

"Exceptional"

10.0
Helpful?
7
728nz
Verified booking
Couples
Standard Room
Stayed in May 28, 2026

"Great Enjoy"

10.0

I absolutely love Four Seasons Hangzhou at West Lake. It’s not just the group’s ESG efforts, you really feel how much the hotel cares about the environment. No single-use plastics anywhere: water’s in cans, the toiletries are big refill bottles to cut waste, and even the takeaway boxes in the restaurants are biodegradable. As someone who’s really into sustainability, it’s brilliant to see these kinds of eco-friendly steps at such a stunning hotel

Helpful?
D
DanilaeAE
Verified booking
solo_traveller
Standard Room
Stayed in May 26, 2026

"Exceptional"

10.0
Helpful?
L
LiliyabgBG
Verified booking
couple
Standard Room
Stayed in May 18, 2026

"Exceptional"

10.0
Helpful?
K
KellyNebraskaLONDON, ENGLAND
Verified booking
Family
Standard Room
Stayed in Apr 28, 2026

"Great location and service"

8.0

Best hotel in Hangzhou. Bright , modern and welcoming with all the comforts you'd expect from a Four Seasons. Flower displays in the main lobby a wonder. Rooms large and spacious with great power showers and ferocious aircon that's welcome on a hot night. Reception staff helpful and efficient. Location superb - a ten minute walk from the front door to the lake but it's even better to take the electric boat from the dock by the old pool. The views from the boat on a good day are stunning. The hotel gardens are a joy. Watch out for the amazing bird life in the trees. One negative is the reservation system for the Michelin restaurant. They changed our dinner slot without telling us. As a result we had to head off to the Aman half an hour away to eat. Better coordination would have made our trip even better. Good breakfast although short on western staples.

Helpful?
R
Relax63278058953
Verified booking
Family
Standard Room
Stayed in Apr 28, 2026

"Exceptional care when it mattered most"

10.0

I recently stayed at Four Seasons Hotel Hangzhou at West Lake, and what stood out most was the team’s professionalism in a moment that truly mattered. On the second day of my stay, I experienced sudden discomfort and wasn’t sure how to proceed. Manager Y. Huang responded with remarkable efficiency and sound judgment — arranging the necessary medication and medical support promptly. Equally important was the empathy shown to my wife, who was understandably concerned. The team handled everything with calmness and genuine care, with special thanks to Carina, whose kindness brought great comfort during the situation. As a frequent traveler between Hong Kong and Boston, I have seen many luxury properties — this was service at its finest.

Helpful?
M
Mei HsiutwTW
Verified booking
couple
Standard Room
Stayed in Apr 23, 2026

"前台及工作人員都很熱心服務態度非常好👍"

10.0

客房裡的雅緻木質家具寢具超級舒適 窗外的景觀結合了西湖的植物庭園景觀及生態極美 早餐結合中西式料理也很豐富均衡

Helpful?
M
mmsanwarHONG KONG
Verified booking
Family
Standard Room
Stayed in Apr 10, 2026

"Wonderful Spring Getaway at the doorstep of the West Lake"

10.0

Right at the doorstep of the West Lake this is a beautiful property with immaculate gardens that made morning walks all the better. The service from the team in particular is worth noting, we had an wonderful pre-arrival experience in which the highly experienced team (in particular Lulu & Amber) helped us arrange and manage our various activities and restaurant reservations during our time in Hangzhou. This was also executed faultlessly by our guide Forrest. If you can, definitely book the private boat experience which takes you off the beaten track of the West Lake - unsurprising that the area has inspired artists and poets from centuries past. Delicious Jin Sha restaurant which had already come highly recommended prior to our stay by friends but we were blown away with the most delicate Zhejiang cuisine. We'll be back in hopefully the not too distant future and cannot wait to continue discovering Hangzhou in its many seasons.

Helpful?
Y
YATINGtwTW
Verified booking
family_with_children
Standard Room
Stayed in Apr 4, 2026

"Exceptional"

10.0

服務十分細心,前台幫忙叫車會細心告知路況,各種需求也都能完美配合。床很舒適,枕頭略軟,浴室備品的品質很好,令人愛不釋手。每天所送的小禮物也都很貼心。 這次住了四天,每天都十分愉快。金沙廳的餐點尤為好吃。

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