Four Seasons Hotel Hangzhou at West Lake

環境清幽，鬧中取靜。金沙廳消費不貲，不過值得。

前台把沒有消費的預付款。在客人離開後沒有撤消。反而授權支付。這種嚴重的疏失必須重視。 所幸經電話反應後，快速退款。仍值得稱許。

The garden and the location of the property The staff very nice and helpful Very clean

The rooms were a bit aged ! And smelling damp a bit. And the breakfast was not exceptional! We always stays in Fourseasons and with the amazing location and amazing property the rooms can be upgraded a bit and the breakfast was not comparable with other properties. And no outdoor swimming pool.

Bellissimo resort, ovviamente stanze, parti comuni, qualità del sevizio all’altezza di Four Seasons. Unica, invece l’attenzione e l’accoglienza riservataci. Dal general manager ,Sig Gianni Costa alle receptionist Mariah, Rebecca, Maggie e tutto lo staff, compreso il personale dei ristoranti. Questo è importante almeno quanto i letti comodissimi, le stanze confortevoli e le parti comuni bellissime. Tutto trasuda lusso discreto ed eleganza. Atmosfera magica. Esperienza che ricorderemo. Grazie grazie.

服務特別貼心

很棒。服務周到

You would think that it's hard to find worldclass hotels in a city that's less known by international tourists, but Four Seasons West Lake Hangzhou easily held its own against some of the best hotels in the world, so much so that we visited twice within a span of two months. Situated within a 10-minute walk to the scenic West Lake, Four Seasons West Lake Hangzhou is a stunning property with intricately designed Chinese-style courtyards and gardens. The rooms were spacious, starting from 63 sqm, and featured an enclosed balcony overlooking the courtyard and garden below. It was only until a few months later that we found out that we were in fact upgraded both times to the Premier Garden-view Rooms as the staff did not tell us both times that an upgrade was offered. The entry-level room does not have a balcony - just FYI. Service was as good as it gets. Every staff member we had the pleasure of interacting with during our stay was more than warm and hospitable, as you would expect from Four Seasons. Breakfast was scrumptious and plentiful, and you can order fresh Dim Sum from the famed Jin Sha Restaurant. The restaurant itself, however, did not impress. Well certain dishes were indeed stellar, it simply does not justify the price tag. There are certain hotels out there, and while mostly pleasant, you just wouldn't mind skipping over to try something else. This is not that kind of hotel. It made damn sure that from now onwards, as long as I visit Hangzhou, this is where I would like to stay.

The architecture design is aesthetic, especially like the garden design, harmonic fitting in the HangZhou