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9.6 / 10 Guest Rating

Four Seasons Hotel Hangzhou at West Lake

5 Lingyin Road , Hangzhou, cn

Four Seasons Hotel Hangzhou at West Lake - main view

About the Property

Luxurious Accommodations
Indulge in rooms adorned with traditional Chinese embroidery, soundproofed for your comfort, and equipped with modern amenities including a flat-screen TV and a lavish bathroom with a rainshower.

Top-Notch Facilities
Enjoy a range of facilities such as an indoor pool, spa, and meeting spaces. Let the concierge assist you in planning excursions, while the 24-hour reception takes care of your needs with services like luggage storage and currency exchange.

Culinary Delights
Savor a variety of cuisines at the hotel's two restaurants, from authentic Hangzhou dishes to continental fare. Unwind with afternoon tea or cocktails at the elegant lobby lounge.

Experience luxury and convenience at Four Seasons Hotel Hangzhou at West Lake. Book now to create unforgettable memories.

Facilities & Amenities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

The property offers free basic internet access (3 devices at most) in guest rooms. Guest can also choose a selection of paid premium internet connection when they operate multiple devices or large files including movies or video programing. The property offers free premium internet access in all guest rooms starting from 1 July 2021. Value added tax (VAT) will be implemented in China as of 1 May 2016, and the room charge and charges for other hotel services will be subject to VAT if VAT is in effect at the time such charges are charged.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Garden View King Room - Photo 1
Garden View King Room - Photo 2
Garden View King Room - Photo 3
Garden View King Room - Photo 4
Garden View King Room - Photo 5
1/5

Garden View King Room

The room comes with a dressing room, a seating area with a sofa, a safety deposit box, a TV with satellite channels and ironing facilities. The marble bathroom includes a deep soaking tub, a separate glass shower stall with rainshowers and a large basin with TV.

63 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Garden Room with King Bed

Non-refundable
Room Only
20% OFF$1,185.38

$948.3

Includes taxes & fees
Premier Garden View King Room - Photo 1
Premier Garden View King Room - Photo 2
Premier Garden View King Room - Photo 3
Premier Garden View King Room - Photo 4
Premier Garden View King Room - Photo 5
Premier Garden View King Room - Photo 6
1/6

Premier Garden View King Room

Overlooking the garden view from its balcony, room comes with a dressing room, a seating area with a sofa, a safety deposit box, a TV with satellite channels and ironing facilities. The marble bathroom includes a deep soaking tub, a separate glass shower stall with rainshowers and a large basin vanity with television.

63 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Premier Garden Room with king bed

Non-refundable
Room Only
20% OFF$1,261.66

$1,009.33

Includes taxes & fees

Guest Reviews

9.6
Exceptional214 verified reviews
AI Summary

Guests highly rate the fantastic staff and frequently praise the amazing facilities.

Categories

Cleanliness8.9
Service10.0
Location9.9
Room Quality8.9
Amenities9.9
Value for Money9.9
Food and Beverage9.3
Overall Experience10.0

Select topics to read reviews

P
PeilingsgSG
Verified booking
extended_group
Standard Room
Stayed in Dec 1, 2025

"Exceptional"

10.0
Helpful?
C
ColinieIE
Verified booking
family_with_children
Standard Room
Stayed in Nov 12, 2025

"Exceptional"

10.0

Fantastic Staff

Bar closes too early

Helpful?
C
catalinabeBE
Verified booking
couple
Standard Room
Stayed in Nov 10, 2025

"Exceptional"

9.0

Exceptional place! Super-friendly and professional staff, amazing facilities (I loved the pool!). Pricey but worth the experience.

Helpful?
E
ElenaruRU
Verified booking
family_with_children
Standard Room
Stayed in Oct 22, 2025

"Поставить мягкие доводчики дверей"

9.0

Очень красивый отель, отличная детская комната, прекрасные завтраки, очень красивый сад

Шумоизоляция в номерах, очень слышно закрывание дверей соседей

Helpful?
F
FALMUTAWAAHKUWAIT CITY
Verified booking
Friends getaway
Standard Room
Stayed in Oct 14, 2025

"Perfect Stay by the West Lake — Exceptional Service and Serenity"

10.0

I stayed at Four Seasons Hotel Hangzhou at West Lake from October 5th to 8th, 2025, sharing a twin room with a friend. It was an amazing experience from start to finish. The resort’s location near West Lake and major attractions made it both peaceful and convenient. The gardens, swimming pool, and spa are absolutely beautiful and create a feeling of calm luxury. The service was exceptional, with every detail thoughtfully handled. The staff were attentive and kind, and the food was excellent throughout our stay. A special thanks to Lulu Liu for making everything perfect and ensuring our time at the resort was unforgettable. I can’t wait to return!

Helpful?
C
Climber06676559390CALIFORNIA
Verified booking
Family
Standard Room
Stayed in Oct 7, 2025

"Huge Thanks to Lulu & Maggie!"

10.0

Just wrapped up an incredible vacation at the Four Seasons West Lake in Hangzhou, and I’m beyond excited to share my experience! From the moment I checked in, Lulu and Maggie took such good care of me – they went above and beyond. They showed me around the hotel, explained all the facilities, and even helped me handle a little hiccup that popped up during my stay. Super chill and always ready to help – major shoutout to them! Now, let’s talk about the Jinsha Hall – if you’re into amazing food, you gotta try their crispy chicken. No kidding, it’s fire! Best thing I ate all week, hands down. The whole restaurant was top-notch, really top-tier service and vibes. This stay definitely made me fall in love with Hangzhou all over again. The Four Seasons West Lake is gonna be a big factor in my next trip back, no doubt about it. If you’re looking to have a killer time in Hangzhou, this place is a total no-brainer! Thanks again to Lulu, Maggie, and the entire team. You guys made this trip one to remember!

Helpful?
A
AbdallaaeAE
Verified booking
family_with_children
Standard Room
Stayed in Sep 20, 2025

"Exceptional"

10.0

Everything , best hotel to ever exist

Nothing

Helpful?
K
KAOHUNG
Verified booking
Standard Room
Stayed in Aug 31, 2025

"Excellent"

8.0

The best four season experience in my life.

Helpful?
H
HONGjpJP
Verified booking
couple
Standard Room
Stayed in Aug 30, 2025

"Good"

6.0
Helpful?
A
AnaïsfrFR
Verified booking
extended_group
Standard Room
Stayed in Aug 29, 2025

"Une nuit de rêve"

9.0

Magnifique hotel. Personnel au petit soins. Une pause détente dans un séjour assez sportif ✨

RAS

Helpful?
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