Four Seasons Hotel Hangzhou at West Lake

This hotel deserves 5+ star. The staff is extremely nice and friendly, the service is extraordinary, and breakfast buffet is excellent. Last but not least, the traditional Chinese architecture and garden design are unparalleled masterpieces!

Love this property. It has a very beautiful garden and lake. Very good and attentive service. Room with nice garden view and good amenities. Extensive room service options is a big plus for my family.

We had a wonderful stay — the staff were warm and attentive, and they thoughtfully accommodated all our requests. The atmosphere was quiet and private, perfect for a relaxing getaway. We also appreciated the thoughtful recommendations for places to visit around the area. The hotel’s architecture, rooted in the heritage of West Lake Hangzhou, was absolutely beautiful and added a unique charm to our experience. Highly recommended for those seeking both comfort and cultural richness.

What’s there not to like?

The property is stunning! You feel alone with nature, so quiet and peaceful.

The property is the most expensive place in China. The prices for food or drinks is astronomical and then they add a 15% service fee to everything, From a $15 coffee to a $37 hamburger. It made the Ritz Carlton look like a bargain. Also English speaking staff was hard to come by.

Highly recommended for those who enjoy Chinese traditional garden. Excellent service.

Best hotel in Hangzhou. Great location for west lake touring

杭州西子湖四季酒店確實讓人感動難望。 酒店全體員工都非常熱誠親切的服務,讓我們在酒店期間感受到以客為尊,賓至如歸。 我們期待秋天時再度拜訪西子湖四季酒店

We had a wonderful stay at the Four Seasons Hangzhou at West Lake Hotel in April. The hotel impressed us with its spacious room, excellent service, and warm-welcoming staffs. The concierge staff was exceptionally helpful, providing insightful recommendations that truly enhanced our trip. As it’s our first time to Hangzhou, we greatly appreciated the valuable information he shared. His restaurant suggestions were fantastic, and their assistance with reservations made dining seamless. A charming touch was the provision of snacks in our room during the first two days. I particularly loved the tea paired with green bean cakes and chocolates. It’s pity that they weren’t available for purchase! The hotel shop had a wonderful selection of souvenirs, where we bought some hand-crafted teapot, cups, and a stylish Han shirt. Hanging around the shop was a delightful experience. The hotel’s comfortable environment, surrounded by many trees and grass. Breakfast was equally impressive, offering a diverse selection of food, including dim sum from a Michelin-recognized Jin Sha restaurant. Our stay package included the boat trip. We opted to upgrade to an electronic boat, and it was absolutely worth it! This allowed us to enjoy West Lake’s breathtaking scenery away from the crowds. A special surprise from the hotel was receiving a beautiful bouquet, adding another thoughtful touch to a memorable experience. Four Seasons truly knows how to exceed expectations. I also like the hotel’s instant communication through the hotel app, which allowed for quicker responses compared to email. This efficient response sets Four Seasons apart from other luxury hotels. We dined at WL Bistro and Jin Sha during our stay. The WL Bistro offered great service, and my child loved the seasonal pasta. He said it was tasty. Jin Sha, a Michelin-starred restaurant, just delivered fair quality of food and service. Honestly, it didn’t fully meet my expectations. We also reserved a hotel car for airport transportation, and the staffs were incredibly nice and helpful. While the tea plantation tour was an interesting experience, it may not suit those who prefer more relaxed activity. Our early April visit meant encountering quite a few flies, and the stairs were slippery due to previous rain, which unfortunately led to my child slipping (thankfully, without injury). Although the tea planting session was enjoyable, the latter session was less satisfying. After the tea garden staff had shared insightful knowledge, the session quickly shifted into the sale of supplements and tea, which was disappointing given the tour cost CNY 1,800—we expected a purely educational experience, enjoyable tea time with beautiful view but free from commercial upselling. A minor issue was the room temperature fluctuation after midnight. For the first two nights, the temperature automatically alternated between very hot and very cold, but it thankfully became stable for the last two nights. Overall, Four Seasons Hangzhou at West Lake offers luxury and relaxing stay.