HYATT house Chicago/Naperville/Warrenville

The hotel looked nice and modern from the outside, but inside everything was well worn and beat up. Our couch for example was sunk in. There were scratches all over furniture and walls. The breakfast was subpar.

Booked last minute, upon check-in noticed a few sketchy looking inebriated individuals in and around the hotel lobby. I advised the manager on duty that I was not comfortable staying there, and he said he would be more than willing to refund my money, but because I booked the room through Hotels.com, his hands were tied. Once I got to the room, the heat did not work in sub freezing Chicago temps. They tried their best to accommodate me in the late night hours. If it weren’t for the stellar customer service, I would’ve given a lower rating and probably not have returned.

This Property is beautiful and clean there staff are all nice and professional what disappointed me was the breakfast and coffee. They boiled egg came cold also there was less option for food like no cheese slices only bacon. i could only eat the mashed eggs and they coffee tasted cheap also cold but they room for living was excellent. i would recommend that.

Nice

Decent hotel but definitely showing the wear and tear of any other now older 3 star extended stay type hotel. The whole hotel smelled like stale food when I arrived late at night. Room was clean, comfy, and nicely appointed small suite but not as impressed as I thought I would be for “upgrading” from the Hyatt place to house. Save your money.

It is ok , outdated

Room was run down, bathroom door wouldn’t shut.

Wry nice hotel with full kitchen. Breakfast was great. Staff was nice.

Staying at Hyatt has been so far a great experience and this one wasn't different except this was an Hyatt House. Great staffs both at the front desk as well as the breakfast area, decent American breakfast served daily with fruits. Since it was equipped with a kitchen, it was convenient for a longer stay though we had friends around the corner. Great city in Illinois and an hour drive on avg. from Chicago.

Terrible place.... we stayed for 3 nights and had to move to different rooms twice. Staff isn't helpful and clearly have no autonomy. We tried to speak with the manager Kevin Serio a couple of times, but he was never available. No hot water, dishwasher didn't work, the mattress had broken coils, no room service, no blackout curtains.... what a nightmare.