HYATT house Chicago/Naperville/Warrenville

Love it

Left Early Due to Terrible Experience - Avoid This Hotel I booked a stay at HYATT HOUSE expecting a relaxing getaway, but I ended up checking out earlier than planned because the experience was simply unbearable. Room Was Unacceptable: Upon entering the room, I immediately noticed it wasn’t properly cleaned. I experienced severe itching as soon as I got into bed. The linens felt rough and seemed unclean. I couldn’t sleep comfortably knowing the room was in such an unhygienic state. Immediately left the hotel after staying there for a couple of hours. I had no choice but to leave early. I would rather cut my trip short than stay in such unsanitary conditions. The hotel staff didn’t offer an apology or any compensation for the issues, which made the experience even worse. I strongly advise avoiding this hotel if you value cleanliness and comfort. It was one of the worst experiences I’ve had, and I would never return.

Enoyed the convenience with breakfast, kitchen setup and bar in lobby

Its showing wear and tear. Sagging mattresses and guest nicking up stuff. Sirface clea . Horrendous breakfast.

Biggest pros: very good breakfast and big bed. Breakfast wasnt the same both mirnings we stayed, but they kept refilling it, and it was good food. Biggest cons: Ants on my muffins, and wrong room. They gave me the wrong room. I needed a wheelchair accessible room, which i confirmed I was getting, but it wasnt accessible. They blamed Expedia, Expedia blamed the hotel. Thankfully I didn't have a great need for my wheelchair that weekend. If my legs were bad, I wouldnt have been able to get around the room or into the shower. as for the ants... I brought a 4 pack of muffins in case the breakfast was bad or not filling. We went out for the day and there were ants all over them and some on the counter when we got back, had to throw them out and hide our other snacks in the fridge so the ants wouldnt get them

Spacious rooms including bathroom. Good quality bed and pillows. Kitchen has all implements to cook and serve your own meal. Very friendly staff.

It was nice to have the kitchen in the room, asked for an upgrade but was unavailable, not a prob. Breakfast was Great and the guy that works in there was good to talk to everyday and is very helpful! Beds were ok to good. Very convenient location and coffee in the lobby daily was a hit for me.

Was a good place to stay for a night, convenient to where I was going the next day. A good sized room with great kitchen and bathroom. However the sofa and carpets have seen better days.

Nos sorprendió la habitación pues tenía estufa refrigerador y utensilios de cocina. La habitación muy amplia cómoda y limpia. El hotel está algo aislado por lo que puede parecer poco seguro salir a caminar por las noches.

The property could use an update.