HYATT house Chicago/Naperville/Warrenville

There are some updates needed in the entire hotel. Main lobby, elevator and rooms. Staff was friendly but barely said hello or paid attention to the guests unless they were asked a question. Sitting around on their phones. Breakfast was ok but was bigger/better in years past when we had stayed. Cleaning service was suppose to “freshen up” every two days and on the third day of no service we asked the cleaning crew in the hallway if they could stop by and change out our towels and garbages that were overflowing. There needs to be more training on the guest experience.

Hotel needs a deep cleaning, more comfortable sofa and should be more green at minimum allow guests to recycle cardboard, paper etc.

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We have stayed here for over 10 years and have seen the staff change and the amenties..things are going downhill,plastic silverware, paper plates..no staff making fresh omelets. The staff hat checked us in was great...the blonde who was at the desk in the late afternoon and evening was on her phone, not caring that I was standing in front of her for service,then when she did speak she was very rude. I asked her for directions(I dont know the area) she said she couldnt give me directions..(the restarant was just a few minutes away). She was there last year when we stayed and this time was worse. Management needs to do something about her attitude. Please run the shower and see if it is still leaking!

Great propery.

I feel safe and secure at this place and keep coming back to stay here everything I’m in Chicago.

Very relaxing easy check in and out staff were all nice and professional

N

The toilet flush was not in a great condition and after calling the front desk, no action was taken till the end of our stay..it was really pathetic..

The breakfast buffet is skimpier than it used to be (I miss the omelet station) but Jamie was very friendly and attentive, keeping it clean and replenished. Parking lot was being repaved but that did not inconvenience us and it's nice to know the place is being maintained, tho it's showing some wear over the 5 or 6 year period that we've been staying there. Water pressure a bit low and water temp variable. Housekeeping was fine. We like the convenience of Super Target and restaurants nearby, also easy to visit Cantigny or Morton Arboretum.