Radisson Blu Gautrain Hotel

I had an amazing experience, from check in, Precious ar reception was a darling. She made my stay very enjoyable. Great customer service, and I loved the complimentary breakfast she gave me. Food 10/10, the room was clean and spacious with modern finishes. Im definitely coming back. And thank you again Precious for the great service.

Very nice hotel, well located, unbelievably secured in the heart of Sandton close by the city mall (10 min walking distance). The restaurant and gym facilities are world class! Loved having my breakfast there glancing at the lovely streets and Gautrain station. But the most amazing part is the STAFF! Tremendously helpful and always ready to go that extra mile to make your stay a success. Special mention to Philani Pretty! This dude is a 5 star on his own. I am forever grateful and thankful, I will definitely come back again each every time I do have a chance to fly to Johannesburg.

Very good staff, attentive and helpful.was served by Sibogile at breakfast. The hostess Shakira gave a warm welcome and Kamo at reception was very helpful

Second visit to the Hotel, home away from home. Once again amazing staff, food great, rooms super clean. Service in this hotel is a powerful tool they possess. Shakira what a lovely individual, diamond smile. Tamara such a live soul and lightens up your day, so much personality.

I had a great stay at the Radisson Blu Gautrain Hotel. The location is perfect, right next to Nelson Mandela Square and Sandton Mall, and just a short walk from the Gautrain Station, which made getting around very easy. The atmosphere is warm and welcoming, and the staff were friendly throughout my stay. My room was clean, comfortable, and well maintained, with a great entertainment setup including a 50‑inch LG TV. For the area, the price is very reasonable, especially considering how close the hotel is to everything. Service was excellent. A special thank‑you to Manager Nirushka and front desk staff member Fiona for their kindness and help, they really made my stay memorable. The hotel is clean, quiet, and offers all the amenities needed for a comfortable visit. I’d happily stay here again and recommend it to anyone visiting Sandton.

The check in was seamless, regardless of me requesting an early check in. Kamo was very helpful throughout. Rooms are big and beautiful. Loved the bathroom more than anything.

Quality of hotel: This was the same as staying at my local travel lodge. Great location could walk to the centre very quickly and one of the tour buses picked us up from there Staff: The staff at reception were just rude they barely registered our existence. The restaurant staff were ok but marginally so! The staff could at least pretend there are interested in the guests Room Could hear the water pipes in the room we were in so whenever we flashed or someone in the adjacent rooms upstairs or next door flashed we heard the pipe noises like it was in our room. Would not recommend

Our stay at the Radisson Blu Gautrain Hotel was truly memorable, and while the hotel itself is well kept with great amenities, it was the service that stood out the most. A very special shout-out to Kamo at the front desk, who delivered exceptional service from the very moment we walked in. Kamo has such a warm, welcoming aura that immediately makes you feel at home. He attended to all our needs timeously, without hesitation, and consistently went above and beyond to ensure our stay was nothing short of exceptional. His kindness, professionalism, and genuine care embody the true Radisson spirit, and this was especially evident during the Christmas season. It’s rare to come across someone so dedicated to creating a memorable guest experience. Kamo is an absolute asset to the hotel and truly deserves all the nice things that come his way. Thank you, Kamo, for making our stay so special — we will definitely be back. 🎄✨

Better to stay at the Radisson Blu Sandton. They have better food and services. I was upgraded to a room that made me sick. Thankfully they changed it shortly after I complained. However, why would there be a room with dirty curtains and other atmospheric conditions that my body reacted to in the first place.

A deeply disappointing stay at the Radisson Gautrain only reaffirmed the notion that there are LEVELS to the hospitality game. This underwhelming ‘celebratory staycation’ at the Radisson Gautrain hotel actually deepened my admiration, respect and appreciation for the staff at the Radisson Umhlanga property who truly embodies service excellence at an elite level. While the staff at the Umhlanga establishment are exceptionally professional, the staff at the Gautrain property were remarkably inattentive to the point of being discourteous. The service was inefficient as we had to wait 45 min for our room to be ready, even though check-in was opened. The executive lounge was left unattended for long periods without refreshments. Client relations at the hotel were outright intolerant and dismissive on matters of personalised service and that shocked me- because the Radisson Group prides itself on always going-beyond for their VIP members. I’ve stayed at a Radisson hotel on 26 separate occasions in 2025 alone, so my relationship with the Radisson Group is well acquainted and regrettably I must admit that the Gautrain establishment left a lot to be desired. It simply wasn’t up to the usual standard and certainly didn’t live up to their Group’s “Yes I Can” values. This is where accountability starts and ends and I stand by the conviction of my review and welcome any constructive engagement with the Radisson Group on ensuring that service delivery improvements are made to correct the standard of the Radisson Gautrain property and change its “Won’t Do” attitude into a more positive sentiment that’s aligned with the rest of the Group.