Comfort Suites Huntersville near Lake Norman

Nothing. I was treated unfairly

Everything. I was treated poorly and my money was stolen. My experience at Comfort Inn in Huntersville was extremely upsetting and unacceptable. My children and I had already been staying at this hotel for about a week and had extended our stay multiple times without any issues. On the night of this incident, I went to the front desk to extend our stay again and paid $126 for the room. After taking my payment, the front desk employee refused to give me a room key. She said she needed to swipe my credit card for incidentals, but my credit card was inside the room because we had already been staying there. I explained this and even asked if she could simply walk upstairs with me so I could retrieve my card from the room. She refused and said she “didn’t feel safe.” She then falsely accused me of having a dog, which was completely untrue. I do not own a pet and did not have any animal with me. Because she would not give me access to the room I had already paid for, I asked her to call her manager. She did contact him, and he instructed her to give me the key. Instead of following her manager’s instructions, she called the police. At that point I was simply trying to access the room I had already paid for and I was standing there with my children. The police arrived and explained they had to follow North Carolina procedures, but even the responding officer told me he believed the situation was handled unfairly. Despite paying for the room, my children and I were forced to leave the property in the middle of the night and were never allowed to use the room. To make matters worse, the hotel has refused to issue a refund for a room we were never allowed to access. I have the police incident/footage number documenting the situation and hope corporate reviews the surveillance footage and investigates how this was handled. No guest should ever be treated this way.

It was clean and spacious

The constant police everywhere, almost everytime I came downstairs the police where there I couldn't even use the lobby to take photos. I also haven't received my deposit back my bank statement said someone tried to charge me something once I was checking out & I stripped my own room , aswell as collected all of my trash to make my room a breeze I use to work in housekeeping. Also breakfast was kinda empty when I went down it was the same hot food every morning would have been nice to have a different option atleast one of the days

The hotel that is run down, has dirty carpets in hallways and rooms & 1 functioning elevator, hallway reeked of a hot soiled dirty diapers, cobwebs on lights in rooms, mucous membranes on comforters and walls, white substance on the dirty brown pull out sofa, have eaten chocolate bar on floor next to the sofa, hair in the sink and toilet seat!! YOU HAVE WARNED, I WOULD NOT ENTER THERE!! And V. PATEL is manger and owner and the buck stops with him! He refused to provide a full refund only partially, we were there for 10 minutes, went downstairs and spoke with Shelly front desk clerk who agreed with me after I showed her the pictures of the room. We don’t have any more vacancy so you guys are free to leave. I’ll have the manager cancel it in the morning. I requested to speak with the manager at that time, but Shelley advised that she could not contact him, but it would be taken care of just call back tomorrow which we did and he declined to take our call until Monday afternoon, which he rudely and unprofessionally told me that he was only gonna refund one night because I didn’t give him an opportunity to make it right on Friday night when we arrive tired and now scrambling to find another place to stay when we were offered nothing!!! ITS some of WORST/poorest customer service I ever experienced!!!

Location. Close food places and shopping.

Pool cold. Breakfast wasn't great but I would stay there again.

Location was perfect the pool was nice (could be cleaner and the towels were very small)

The third floor smelled like the lord's lettuce (Marijuana) there were no pillows blankets and sheets provided for the pull out couch. When we called down no answer when we went to the front desk the told us to share the pillows from the bed gave a sheet that was for a king size bed so it didnt fit and have us 8 pillow cases and no pillows. The staff barley spoke english. The breakfast was horrible the yogurt was weeks past it's expiration date and the biscuits were hard. Only one elevator worked and there was trash all over the parking lot

Check in was smooth. Room tv was not working had to reset which took 20 minutes. The fridge was not cold then the bathroom sink was clogged.

The Pool was cold

We stay here when we go to the Renaissance Festival, it’s clean, quiet, and close to anything we need. Very friendly staff at check in and he gave a glowing review of the Mexican restaurant next to the Food Lion when we asked if it was good. It was the best Mexican we’ve had in a while. Would stay here again anytime.