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6.6 / 10 Guest Rating

Hotel Maya Turquesa - Playa del Carmen

Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Hotel Maya Turquesa - Playa del Carmen - main view

About the Property

Discover the vibrant charm of Playa del Carmen at Hotel Maya Turquesa, where comfort meets convenience in the heart of the city.

Recreation & Relaxation: Dive into refreshing leisure at our outdoor pool or unwind on our scenic terrace, designed to offer you a serene escape amidst the lively environment.

Culinary Delights: Savor delectable meals at our on-site restaurant, Epazzote, or grab a quick bite at the snack bar. Don't miss our complimentary self-serve breakfast, perfect for fueling your day of exploration.

Comfort & Convenience: Our 40 Air-conditioned rooms are equipped with flat-screen TVs, cable programming, and rainfall showerheads, ensuring a cozy retreat after your adventures. Enjoy complimentary Wi-Fi, luggage storage, and the attentive service of our multilingual staff.

Experience an unforgettable getaway—book your stay at Hotel Maya Turquesa now!

Facilities & Amenities

Free breakfast
Nature reserve
Health or beauty spa nearby
Free beach club nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Wheelchair accessible
Free breakfast

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 10:00 AM to 10 PM.No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard Quadruple Room - Photo 1

Standard Quadruple Room

2 Double BedsInternet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Accessibility - Wheelchair accessibleNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningPrivate bathroomWardrobe or closet

Quadruple Room

Non-refundable
Breakfast Included
20% OFF$54.28

$43.42

Includes taxes & fees
Family Room - Photo 1
Family Room - Photo 2
Family Room - Photo 3
Family Room - Photo 4
1/4

Family Room

3 Double BedsInternet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not availableNon-Smoking

Sleeps 6
3 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningPrivate bathroomWardrobe or closet

Family Room

Non-refundable
Breakfast Included
20% OFF$61.63

$49.3

Includes taxes & fees
Superior Suite - Photo 1
Superior Suite - Photo 2
1/2

Superior Suite

2 Double Beds and 1 Queen BedLayout - 2 bedrooms and living roomInternet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Kitchenette with refrigerator, microwave, and cookware/dishwareSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not availableNon-Smoking

Sleeps 6
2 Double bed (131-150 cm wide)
1 Queen Bed (150-160 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningKitchenetteMicrowave

Superior Suite

Non-refundable
Breakfast Included
20% OFF$83.58

$66.86

Includes taxes & fees
Family Suite - Photo 1
Family Suite - Photo 2
Family Suite - Photo 3
Family Suite - Photo 4
Family Suite - Photo 5
1/5

Family Suite

3 Double BedsLayout - 2 bedrooms Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Kitchenette with refrigerator, microwave, and cookware/dishwareSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not availableNon-Smoking

Sleeps 6
3 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningKitchenetteMicrowave

Family Suite Room

Non-refundable
Breakfast Included
20% OFF$67.85

$54.28

Includes taxes & fees
Junior Suite - Photo 1
Junior Suite - Photo 2
Junior Suite - Photo 3
Junior Suite - Photo 4
Junior Suite - Photo 5
Junior Suite - Photo 6
1/6

Junior Suite

2 Double BedsOverlooking the poolLayout - 2 bedrooms Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Kitchenette with refrigerator, microwave, and cookware/dishwareSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not availableNon-Smoking

Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningKitchenetteMicrowave

Junior Suite

Non-refundable
Breakfast Included
20% OFF$73.25

$58.6

Includes taxes & fees
Standard Room - Photo 1
Standard Room - Photo 2
Standard Room - Photo 3
1/3

Standard Room

1 Double BedInternet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not availableSmoking And Non-Smoking

Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningPrivate bathroomWardrobe or closet

Standard Room

Non-refundable
Breakfast Included
20% OFF$45.06

$36.05

Includes taxes & fees
Economy Studio - Photo 1
Economy Studio - Photo 2
Economy Studio - Photo 3
1/3

Economy Studio

2 Double BedsOverlooking the courtyardInternet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Kitchenette with refrigerator, microwave, and cookware/dishwareSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningKitchenetteMicrowave

Economy Studio

Non-refundable
Breakfast Included
20% OFF$70.33

$56.26

Includes taxes & fees
Standard Studio - Photo 1
Standard Studio - Photo 2
Standard Studio - Photo 3
Standard Studio - Photo 4
Standard Studio - Photo 5
1/5

Standard Studio

1 Double BedInternet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Kitchenette with refrigerator, microwave, and cookware/dishwareSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not availableNon-Smoking

Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningKitchenetteMicrowave

Studio Standard

Non-refundable
Breakfast Included
20% OFF$49.47

$39.58

Includes taxes & fees

Guest Reviews

6.6
Good123 verified reviews
AI Summary

Guests highly rate the standard service for this hotel tier and frequently praise the .

Categories

Cleanliness4.4
Service8.3
Location7.9
Room Quality5.3
Amenities7.8
Value for Money7.8
Food and Beverage4.4
Overall Experience6.9

Select topics to read reviews

J
Javiera OswinclCL
Verified booking
family_with_children
Standard Room
Stayed in Mar 22, 2026

"No recomiendo"

1.0

Buena ubicación, pésimo hotel

No hay presión de agua, hay cucarachas, está muy descuidado el edificio y no hay dónde guardar las cosas ni ropa de cama.

Helpful?
S
SebastianplPL
Verified booking
extended_group
Standard Room
Stayed in Mar 20, 2026

"Good"

3.0

wąskie i zniszczone schody

Helpful?
A
AngieclCL
Verified booking
family_with_children
Standard Room
Stayed in Mar 19, 2026

"Good"

4.0

El aire acondicionado

Muchos zancudos pedi un aerosol para poner en la habitación y la de recepción me mandó a comprar , si sinceramente ese hospedaje necesita una fumigación es demasiado los zancudos y el olor en el baño que sale de la ducha yo ponía el basurero

Helpful?
O
Over RiveracoCO
Verified booking
extended_group
Standard Room
Stayed in Mar 18, 2026

"Exceptional"

10.0
Helpful?
L
LorenamxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 18, 2026

"Very Good"

7.0

La ubicación

Los.muebles son viejos.

Helpful?
S
SanchezmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 17, 2026

"Exceptional"

9.0

Ubicación 100%

Nos incluía el desayuno y como que a uno de los chicos del restaurante les molesta que lo pida uno Prefieren que uno consuma con paga para que no lo den de mala gana

Helpful?
W
WendycaCA
Verified booking
family_with_children
Standard Room
Stayed in Mar 17, 2026

"Avoid if you want a relaxing holiday. Not a safe hotel."

1.0

Great location, friendly front desk staff.

Reviews are accurate, theft occurred from our bags in the room, filthy room, room booked didn’t exist and the front desk staff knew about this recurring problem. Management won’t change pictures. Pictures not accurate of rooms or cleanliness. Cleaning staff made beds and went through all our things and stole. Spent most of the trip figuring out the issues. No reimbursement or apology at all.

Helpful?
R
RUDIbeBE
Verified booking
family_with_children
Standard Room
Stayed in Mar 13, 2026

"Good"

5.0

Goed bed.Vlak bij centrum.Bediening restaurant.

Kamer was niet klaar bij de afgifte van de sleutel. Hygiene badkamer.

Helpful?
A
Alejandro DanielmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 11, 2026

"Very Good"

7.0
Helpful?
B
BimausUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 8, 2026

"Exceptional"

9.0

Clean, great location, no bars or karaoke near

In the center of the hotel is a restaurant playing all morning and day long music and don't let tourists sleep late. I used earplugs. They need to change that

Helpful?
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