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6.6 / 10 Guest Rating

Hotel Maya Turquesa - Playa del Carmen

Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Hotel Maya Turquesa - Playa del Carmen - main view

About the Property

Discover the vibrant charm of Playa del Carmen at Hotel Maya Turquesa, where comfort meets convenience in the heart of the city.

Recreation & Relaxation: Dive into refreshing leisure at our outdoor pool or unwind on our scenic terrace, designed to offer you a serene escape amidst the lively environment.

Culinary Delights: Savor delectable meals at our on-site restaurant, Epazzote, or grab a quick bite at the snack bar. Don't miss our complimentary self-serve breakfast, perfect for fueling your day of exploration.

Comfort & Convenience: Our 40 Air-conditioned rooms are equipped with flat-screen TVs, cable programming, and rainfall showerheads, ensuring a cozy retreat after your adventures. Enjoy complimentary Wi-Fi, luggage storage, and the attentive service of our multilingual staff.

Experience an unforgettable getaway—book your stay at Hotel Maya Turquesa now!

Facilities & Amenities

Free breakfast
Nature reserve
Health or beauty spa nearby
Free beach club nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Wheelchair accessible
Free breakfast

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 10:00 AM to 10 PM.No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard Quadruple Room - Photo 1

Standard Quadruple Room

2 Double BedsInternet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Accessibility - Wheelchair accessibleNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningPrivate bathroomWardrobe or closet

Quadruple Room

Non-refundable
Breakfast Included
20% OFF$54.28

$43.42

Includes taxes & fees
Family Room - Photo 1
Family Room - Photo 2
Family Room - Photo 3
Family Room - Photo 4
1/4

Family Room

3 Double BedsInternet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not availableNon-Smoking

Sleeps 6
3 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningPrivate bathroomWardrobe or closet

Family Room

Non-refundable
Breakfast Included
20% OFF$61.63

$49.3

Includes taxes & fees
Superior Suite - Photo 1
Superior Suite - Photo 2
1/2

Superior Suite

2 Double Beds and 1 Queen BedLayout - 2 bedrooms and living roomInternet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Kitchenette with refrigerator, microwave, and cookware/dishwareSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not availableNon-Smoking

Sleeps 6
2 Double bed (131-150 cm wide)
1 Queen Bed (150-160 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningKitchenetteMicrowave

Superior Suite

Non-refundable
Breakfast Included
20% OFF$82.76

$66.21

Includes taxes & fees
Family Suite - Photo 1
Family Suite - Photo 2
Family Suite - Photo 3
Family Suite - Photo 4
Family Suite - Photo 5
1/5

Family Suite

3 Double BedsLayout - 2 bedrooms Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Kitchenette with refrigerator, microwave, and cookware/dishwareSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not availableNon-Smoking

Sleeps 6
3 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningKitchenetteMicrowave

Family Suite Room

Non-refundable
Breakfast Included
20% OFF$67.85

$54.28

Includes taxes & fees
Junior Suite - Photo 1
Junior Suite - Photo 2
Junior Suite - Photo 3
Junior Suite - Photo 4
Junior Suite - Photo 5
Junior Suite - Photo 6
1/6

Junior Suite

2 Double BedsOverlooking the poolLayout - 2 bedrooms Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Kitchenette with refrigerator, microwave, and cookware/dishwareSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not availableNon-Smoking

Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningKitchenetteMicrowave

Junior Suite

Non-refundable
Breakfast Included
20% OFF$72.55

$58.04

Includes taxes & fees
Standard Room - Photo 1
Standard Room - Photo 2
Standard Room - Photo 3
1/3

Standard Room

1 Double BedInternet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not availableSmoking And Non-Smoking

Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningPrivate bathroomWardrobe or closet

Standard Room

Non-refundable
Breakfast Included
20% OFF$45.06

$36.05

Includes taxes & fees
Economy Studio - Photo 1
Economy Studio - Photo 2
Economy Studio - Photo 3
1/3

Economy Studio

2 Double BedsOverlooking the courtyardInternet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Kitchenette with refrigerator, microwave, and cookware/dishwareSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningKitchenetteMicrowave

Economy Studio

Non-refundable
Breakfast Included
20% OFF$69.65

$55.72

Includes taxes & fees
Standard Studio - Photo 1
Standard Studio - Photo 2
Standard Studio - Photo 3
Standard Studio - Photo 4
Standard Studio - Photo 5
1/5

Standard Studio

1 Double BedInternet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) Entertainment - 32-inch flat-screen TV with cable channelsFood & Drink - Kitchenette with refrigerator, microwave, and cookware/dishwareSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, iron/ironing board (on request), and wardrobe or closetComfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days Need to Know - Toothbrush and toothpaste not availableNon-Smoking

Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningKitchenetteMicrowave

Studio Standard

Non-refundable
Breakfast Included
20% OFF$49.47

$39.58

Includes taxes & fees

Guest Reviews

6.6
Good123 verified reviews
AI Summary

Guests highly rate the standard service for this hotel tier and frequently praise the .

Categories

Cleanliness4.4
Service8.3
Location7.9
Room Quality5.3
Amenities7.8
Value for Money7.8
Food and Beverage4.4
Overall Experience6.9

Select topics to read reviews

D
DanielmxMX
Verified booking
family_with_children
Standard Room
Stayed in Feb 25, 2026

"Excellent"

8.0

Excelente ubicación

Instalaciones un poco antiguas

Helpful?
R
RubencaCA
Verified booking
family_with_children
Standard Room
Stayed in Feb 24, 2026

"Fausse publicité ! Cet hôtel n'est pas recommandé ! Déception !"

1.0

Eh bien, il n'a que les photos publicitaires, la réalité est très différente.

Il n'est pas confortable, il n'est pas propre, il n'est pas équipé de ce qui est essentiellement nécessaire dans une pièce, par exemple une table de nuit ou une armoire.

Helpful?
M
MayrausUS
Verified booking
family_with_children
Standard Room
Stayed in Feb 24, 2026

"Very Good"

7.0

Location is perfect close to everything. Fifth avenue is just steps away, soriana is like 5 min walking and ADO is 3 min away walking.

The place was comfortable and clean but its too outdated, it really needs a new remodoling, also you can hear everything from the next room to the street noise. Our air conditioning was not working on the last 2 days of our stay we let them know, but never handled it.

Helpful?
S
SolangemxMX
Verified booking
family_with_children
Standard Room
Stayed in Feb 22, 2026

"Good"

1.0

L'emplacement

Pas d'eau chaude, chasse d'eau qui fonctionne une fois sur 5, bruit la nuit, installations vetustes (robinet et miroir salle de bain tout rouillés, carrelage plain d'éclats, murs sales, 2 serviettes pour 4 qui n'étaient pas blanches, etc)

Helpful?
C
claudiaclCL
Verified booking
extended_group
Standard Room
Stayed in Feb 13, 2026

"excelente ubicación, instalaciones sucias y mal olientes , wifi debil. desayuno malo ."

5.0

La ubicación increible !!

llegamos a la habiatcion reservada y nos tuvieron que cambiar ya que estaba hedionda , humeda , oscura , lugubre , sucia , lavamos tapado , no tenian mantas disponibles y el clima estaba frio , el desayuno incluido de pesima calidad , mas alla que sea sencillo la falta de detalles hace la diferencia , como el sandwich frio , cafe frio y un jugo malisimo , cuando pediamos que fuera distinto la respuesta era " asi es " , Insisto algo puede ser simple pero con detalles de cuidado y sabroso, no era el caso .El aseo además no era para nada prolijo .

Helpful?
F
Frank EdwardmxMX
Verified booking
family_with_children
Standard Room
Stayed in Feb 13, 2026

"Diversión"

10.0

Muy bue n trato de todo el personal

Área para estacionar

Helpful?
M
Martínez DemanosmxMX
Verified booking
family_with_children
Standard Room
Stayed in Feb 13, 2026

"Good"

5.0

Las camas y la alberca

El desayuno sin variedad las instalaciones no se si estaban remodelando muy deterioradas a y no se si por qué se hace la reservación por la aplicación nos den la habitación la más fea o ya por no dejar ir el dinero pero por esa parte la verdad no me gusto

Helpful?
S
SarahfrFR
Verified booking
couple
Standard Room
Stayed in Feb 13, 2026

"C’est pourri sa puait et plein de cafard"

1.0

L’emplacement uniquement l’emplacement

L’hôtel est très sale le ménage n’a pas était fait correctement il y avait des coton-tiges sales sous le lit des taches jaunes sur les draps et serviettes pas de couverture odeur d’humidité insupportable moisissure sur les murs et pas d’eau chaude dans la salle de bain le petit déjeuner il y avait presque rien à manger pas de lait pas de chocolat uniquement des tartines beurre confiture du café et du thé en sachet

Helpful?
B
Brenda SusanamxMX
Verified booking
family_with_children
Standard Room
Stayed in Feb 12, 2026

"Exceptional"

9.0

Super ubicación

El desayuno que ofrecen es muy sencillo

Helpful?
J
Jacqueline del CarmenclCL
Verified booking
couple
Standard Room
Stayed in Feb 12, 2026

"Por el precio, encuentras mejores atenciones para el visitante"

1.0

La ubicación del lugar.

Todas las habitaciones tenían olor a humedad intensa en la que yo estuve no se podía respirar. Es cierto que tienen aire acondicionado, pero así no quita la hediondez de la pieza, incluso solicitamos cambiarnos de habitación en dos oportunidades no hicieron el aseo, y cuando tú preguntabas si lo podían hacer, decían que las camareras ya se habían retirado en la mañana. El desayuno es muy básico, en mi relación calidad, precio, obviamente al volver buscaría otro lugar y no recomiendo este hotel.

Helpful?