JW Marriott Chicago

Beautiful hotel and good service.

I was in Chicago for a conference and stayed 2 nights. The staff was exceptional. The rooms were clean and up to date. This hotel is centrally located. Definitely would recommend

the staff was very responsive and the service was friendly and quick, including room service. a bathroom issue was attended to very quickly. the bed was impressively comfortable, including the sheets and pillows. the lighting in the bathrooms was great and the 15X magnifying mirrors a rare blessing. the shower was very generously sized and the bathtub, luxuriously large and filled rapidly [we had a suite]. the room was whisper quiet despite the hotel looking full. zero street noise.

this is an expensive hotel and an expensive suite yet there wasn’t one comfortable piece of furniture in it. in the living room, the sectional felt like it came from ‘big lots’ with rough fabric and inadequate depth, except for the chaise part. one big armchair was impressively hard and grossly uncomfortable. no stool. lounge at your own risk. the arm chair and stool in the bedroom must have been ordered out of a catalog without anyone having sat in it…the arms are too low and the back too straight for comfortable lounging. no minibar. do not expect any art on the wall as what’s there might qualify as decor but not even nice decor. the toilet seats slammed down with a bang. not to be snotty but i expect soft close hinges at a luxury hotel.

We came to Chicago to celebrate my son’s birthday. The staff at this JW Marriott went above and beyond to make our stay special. I was able to arrange a special celebration cake to be sent to the room, plus they sent chocolate-covered strawberries (his favorite)! We booked a room with Executive Lounge access and it did not disappoint. My son was very satisfied with the breakfast - I wish I had stopped in to get myself a bagel. The desserts later in the evening were a nice touch, as well. We did not go during the hors d'oeuvre hours. All of the staff that we interacted with were lovely - engineering came in the first evening due to the phone not working, which was easily fixed. Housekeeping / turndown service was a nice touch and would always inquire whether we needed anything. The room service menu is a tad limited, but we were able to find items that we enjoyed with some recommendations from in room dining. Note - if you are in a 2 bed room, I recommend requesting a rolling table vs. a tray for the food, as the small table or nightstand are not big enough to eat off of, especially for 2 people. There are benches at the end of each bed that work perfect when eating off the room service table. The hotel is located close to public transportation, plus it is easy to order a ride share. Would definitely stay at this property again. Next time, I would love to book a spa treatment, as the other guests we met had nothing but praise for the spa.

It was totally worth the price

They moved me to another hotel because they overbooked. The seminar I was attending was in there hotel. The absolute worst.

We arrived a little early, and the staff was wonderful and helpful. Hotel was clean. Only bad thing I can say is that I paid for a room with a street view, but got a courtyard view. However, we weren’t there much during the daylight anyway, but would’ve been nice.

Great property that’s close to shopping and restaurants. The rooms are large and very quiet. I’d say the only drawback is the beds were small. This is definitely a 5 star property

Great experience at this hotel during the trip there. Very convenient location in core area of the city.