Heritage Hotel Hallstatt

Good breakfast.

Beautiful view from the rooms

We stayed for 3 nights. Fantastic location with stunning view of the lake. We booked a junior suite. The room was spacious and had a walk in shower. Clean room. Some Breakfast staff very cold. Boiled eggs on the buffet was very runny not boild at all. Had to request 3 times to get a proper boiled egg. Surely the Chef should be aware how to cook a simple boiled egg. Had dinner at the restaurant one night. Food was average. The staff including the Man in charge were not friendly or welcoming. The restaurant displayed a board saying the closing time as 10 pm and kitchen close at 9.00 pm. We approached the Manager around 5.30pm at the restaurant and requested for a reservation to be made at 8pm. we were told in a rude way it was too late to have at that time. So we had to adjust our reservation at 7.30pm. Surely when the restaurant is closing at 10pm I cannot understand why a reservation cannot be accommodated at 8pm. At dinner we requested a carafe of red wine for two of us. The guy who served our table came and just put the carafe on our table with 2 glasses and walked away without poring the wine in our glasses. Never experienced such a poor service at a hotel. Surely People in Hospitality industry should know how to treat guests and provide a simple service by poring a drink in the glasses. Reception staff friendly. We did mention about the poor restaurant service to the receptionist. Hope the management takes these feedback to improve the service. On our remaining stay at the Hotel we never had dinner at this Restaurant.

The history of the building. The complimentary breakfast. The tasty food at the restaurant. View from the balcony.

No air conditioning in the room. Water pressure of the shower.

The location is the best in town

1.can't arrive with the car to the hotel need to take shuttle from the parking place. 2..there is no air conditioning in the room, was impossible to sleep and stay. 3.The towels she looks more than 25 YO. 4.The l9bby and reception cl9se shut off the place from 21:00,without notice it was difficult to find the alternative way to get back to the rooms.

Die Kaffeetassen zur Maschine mitzunehmen ist umständlich , es sollten welche vorort sein.

Man glaubt nicht an einen Österreichurlaub.

besonders gefallen hat die super schöne Lage und das Zimmer mit Ausblick auf den See ... die Bereitstellung von Regenschirmen .... Das Bedienpersonal war äußerst aufmerksam ... Zimmerreinigung auch sehr zuverlässig

Frühstück und Speisenangebot war im großen und ganzen gut , doch bei längerem Aufenthalt - wie es bei uns der Fall war- ein bißchen eintönig , keine Abwechslung der Speisen und beim Frühstück hätte es auch mal "Eier-Variationen" oder mehr Kuchenangebot sein können ... der Wunsch nach einem schön angerichteten Tisch zum Frühstück wegen des Geburtstages vom Partner (86 Jahre) wurde zwar aufgenommen und im Buch vermerkt, jedoch tatsächlich außer Acht gelassen an dem besagten Tag! Auch hinsichtlich Unterstützung bei Erreichbarkeit des Hotels zu frühabendlicher Stunde hätten wir uns etwas mehr Kompetenz und Service gewünscht, weil die Busse ab 19.00Uhr nicht mehr verkehren - so durften wir uns selbst durchschlagen über Verbindungen ab Bad Ischl bis Hallstatt und dann noch ein Taxi beauftragen - Serviceleistungen, die ich mir beim Anruf im Hotel von dieser Stelle erhofft hatte!

Beautiful location on the lake. Wonderful breakfast.

Everything was so lovely. The atmosphere, the staff, the food, the room, everything

There wasn't anything that we didn't enjoy