We’ve just returned from our third stay, and once again, this hotel has completely exceeded expectations. I travelled with my husband, our 3-year-old son, and my in-laws—and genuinely, there is something here for everyone.
From the moment you arrive, the attention to detail is clear. The rooms are immaculately clean—we stayed in Daphne this time and were treated to a stunning sea view overlooking the little cove. Housekeeping is wonderfully flexible too; you can have your room serviced as often (or as little) as you like—just leave a note on the card and they’ll take care of it.
Now, the food and drinks—absolutely outstanding. Having stayed in many all-inclusive resorts, I can honestly say this one goes above and beyond. No “bare minimum” here—just premium, proper drinks, an impressive selection of wines and cocktails, and thoughtful touches throughout. My son was obsessed with his daily Colada Jungle—so much so that he’s been asking for them ever since we got home!
The buffet restaurant is exceptional. We don’t even bother with the à la carte options because the buffet has everything you could want—always fresh, fully stocked, and spotless regardless of when you dine. The live cooking stations are a highlight, offering three fish and three meat options cooked exactly to your liking, right in front of you. During our 10-day stay, we were lucky enough to enjoy two lobster nights and two sushi nights—easily our favourites!
Service is another standout feature. There’s never a struggle to find a table, and the staff are incredibly attentive—always ensuring you have a drink, the right cutlery, and even a steady supply of those “magic wipes” (essential when your child discovers the chocolate fountain!).
Poolside service is just as impressive. There’s plenty of seating options, and while the heated pool is understandably popular, it never feels crowded. The pool bar serves delicious poke bowls, which were a refreshing change from the usual fries and wings you often find elsewhere.
Afternoons became a bit of a tradition for us—we’d head to the main pool at 3pm for bingo or the daily quiz. The entertainment team is phenomenal, working tirelessly from morning to night to create a fun, welcoming atmosphere. We especially loved the ping pong and French boules tournaments! What really sets them apart is their warmth—they greet you at meals, check in throughout the day, and genuinely make you feel at home.
Evenings are just as lively. After the kids’ disco, there’s a different show each night in the mall, alongside live music in the lobby bar. Some evenings even feature casino nights, so there’s always something to suit every mood.
This trip was a little different weather-wise—we experienced unexpected rain and wind (rare for Tenerife in March!). But even then, the hotel truly shone. They adapted brilliantly—opening indoor spaces, setting up a games room and cinema, and organising extra workshops complete with a complimentary buffet. It’s this kind of effort that really sets them apart.
If I had to mention one area for improvement, it would be the kids’ club and play areas. There’s currently a lack of toys, and the outdoor 'play park' feels quite worn. The same goes for the lobby area—there are lovely ideas (train tracks, play kitchen, puzzles), but they’re incomplete or missing pieces. A refresh here would make a huge difference.
That said, I can’t finish without giving special recognition to some truly exceptional staff members. Katy and Andrea from the entertainment team are simply incredible—their energy, enthusiasm, and genuine passion are infectious. They go out of their way to connect with guests and feel more like friends than staff.
And finally, Aramburu in the restaurant—what an absolute gem. My son is usually very cautious around people, but she took the time every single day to gently build his trust. By the middle of the holiday, he was blowing her kisses and even winking at her—and on our final day, he gave her a hug, which is huge for him. That kind of kindness and understanding is something you can’t teach—it’s just who she is.
We’re now home, battling a serious case of the holiday blues… and already planning our fourth visit—yes, it really is that good. No review can truly do this place justice—you simply have to experience it for yourself!
