Hilton Garden Inn Waldorf

Rented a room over a lone weekend and after arriving found signs in the parking lot telling you to “pay by phone” for parking. No mention of the $10 (plus a bunch of fees and tax) per day parking rate…. I am a Hilton gold member and when I asked about this I was told they would remove the charge and she typed something into the computer. Needles to say I still was charged $57 for parking after checking out. I was told room are only cleaned on every THIRD day. No cleaning in the third nor fourth day…. No knob hanger asking for the room to be cleaned so the room was never cleaned for five days. Upon checking out and asking about this I received a “Huh” for a reply and that the “cleaners were busy” and must have just never gotten to my room…… On check in i was told I could receive my additional points or a daily credit for food. Not both that Gold members typically get. Considering I Paid over $200 a night and still had to pay for parking even though I was told they would comp it and no Maid service as well as half the bonuses that a Hilton gold member gets I was very disappointed.

Very clean, nicely decorated, staff was friendly, snacks to purchase in lobby

Lobby

Lack of cleaning. Coffee machine not working. No toilet rolls on final day. Had to ask for clean towels. No room safe.

Location

Stayed 5 days and had no room service. No ventilation in the bathroom.