The Luigans Spa and Resort

The room is big and cozy. Staff are very accommodating. Hotel is very near to Marine World and Uminonakamichi Seaside Park. Though far from the city center but they have shuttle service going to/from Hakata station.

The bed was a little hard and pillows are small.

広くてロケーションも良かったです！

Nothing. It was terrible

The rooms have mold in them I took pictures. Very out dated and dirty walls They're dirty and rude and there's all these hidden fees on top of it. They will not work with you to cancel it's awful and booking is no help.

The restaurants and food were good, a little pricey, but quality was on par with the value.

Upon arrival, the staff was less than kind nor accommodating to our group. Once I entered my own room, the carpet had some stains, the walls were scuffed up all over, and it was musty. I was able to cool the room down, but then came my first soak in the tub. I went to drain it and a lot of it came back in through the grate and flooded the bathroom. The shower also has no door or curtain so that would ALSO flood the bathroom. No wonder there was mold! Aside from the restaurants, I would never step foot back in that facility ever again. Oh and the shop? Very little option, not worth the money.

N/a

For the price that we paid for the room it was extremely disappointing, there was mold in the bathroom by the tub which is a health concern, the walls were filthy along with the rug in the room.