Hampton Inn by Hilton Fort Saskatchewan

Great staff. Very busy breakfast no ice rooms not ready at check in. Rooms clean bed comfortable

Entire building was disgusting. Dirt and dust everywhere the hall ways were gross and the room was rotten. Stains and hairs on the bed sheets dust everywhere soap scum in the tub and tap. Overhead staff talking about multiple complaints of the buildings cleanliness. 10/10 would not recommend.

great breakfast, just wish the pool was available

We chose the Hampton Inn by Hilton Fort Saskatchewan primarily for its pet-friendly policy, as we were traveling with our Service Dog. Upon arrival, however, we faced an unexpected challenge. The front desk informed us that their policy restricted Service Dogs over 75 pounds, which was surprising to us since we have traveled extensively with our dog without encountering this issue at other hotels or spas. At 7 PM, we were left uncertain about our next steps, as we had no other accommodations arranged. After about 10 minutes of waiting, the staff member returned and graciously allowed us to check in, but advised us to keep this weight limit in mind for future visits. While we appreciated the eventual resolution, the initial experience was quite stressful. It’s important for hotels to have clear and consistent policies regarding Service Dogs, and our experience highlighted a significant gap in communication. Overall, the hotel was clean and comfortable, but I recommend that future guests verify their Service Dog policies in advance to avoid similar situations.

Excellent property. Stayed with our dog. Fabulous service as well. Would definitely stay again. Highly recommend.

Breakfast had a good variety of items. Available for 3 hours. Coffee available in the lobby.

The property was clean and tidy.

Good

Coffee was not 24/7, only available from 5am-8pm. Elevator had a funky smell. No functional AC. Let me elaborate: Arriving in the room, it was at 23 Celsius. So we adjusted the temp to 20. Unloaded our stuff and got ready for bed. Opened one of the drawers and a few pieces of clothing were left behind. We called them and they picked up the items. An hour into this room and it was still very hot. Mind you this was past midnight now. So we called them about it and they told us to move to another room. Packked up all of oir stuff again and moved everything. Got to the room, temp was at 21 and was way cooler. The next day we left the AC running hoping to come back to a cool room. When we got back, the room temp was at 24. I called the reception and the only solution was to move rooms. I was given the explanation that their AC could not handle the heat. I was advised to wait 2-3 more hours and that it should cool down. It was late and we were tired. No one wants to keep moving evey single night. So we stayed and endured the hot hotel room. And this room was not exempt of clothing left behind in the drawer either. So cleanliness is really questionable. And breakfast time was only 3hours; 6-9am. First time I've heard of it that short. So no, I would not recommend anyone staying at this place. Staff were friendly enough and accommodating. But it doesn't compensate at all for the discomfort and inconvenience they brought us.