Hampton Inn by Hilton Fort Saskatchewan

Great place for a quick stop

Rooms were not cleaned well upon arrival. Wasn’t sure bedding was changed as there were lots of wrinkles in it. Bathroom had mold. Pool not working. Staff took too long to keep breakfast food and coffee full. Over priced for what you get. I’d be hard pressed to stay at this location again.

Arrived to the hotel at 1515 and was told it would be half an hour before we could check in. We had a wedding to go to at 1630 and needed to get ready. I went and got ready in the public bathroom. They finally had a different room ready for us just before 1600. We had barely five mins in the room before we needed to get going to the wedding. We get up to the room and it’s a double. I had paid for a king room. So we got downgraded and told that we could take it or leave it. I prepaid so there was no possible way that we could leave and go find a different hotel where we would be treated with more respect and professionalism.

Enjoyed my stay

Great services, Great customer service, clean rooms and hallways, extra-mile help.. Great… Awesome! Thank you so much!

Clean

Showed up at 4:00 room was dirty. Told me they would call me when it was. Didn’t get a call and had to come back 3 hours later to get them to go check again.

Rooms were ok. Not the cleanest in hall. Elevators etc. had a smell in hallway. No shower curtain in one of our rooms we had.

1) arrived at 2:20pm and asked for early check in, they said no because the room was still being cleaned (another party wanted to check in and was told the same thing). No problem I understand, but then at exactly 3pm they said the room was ready. 2) the room smelled strongly of Febreeze, making us wonder if the room had been cleaned thoroughly. 3) the beds were made up differently, making me wonder if they had been changed or made properly. 4) there were gobs of white stuff in the sink… 5) there were only 3 large towels in the bathroom even though we booked for 4 people. 6) the continental breakfast was a disappointment, my family came down at 8am to eat and there was almost nothing to eat and even the coffee was empty. 7) went up to make coffee in the room instead and this is what prompted the entire bad review….the coffee pot had remains of a previously brewed coffee that had gone moldy, as in hairy green floating gross coffee!!! 8) went to check out and waited 5 minutes before someone came to the counter. 9) Expedia and hotel receipt matches, but there is $50 more in the total that is pending charge on my credit card. **also found it odd that there were no USB charging outlets in the room, most people don’t carry charging blocks for their phones anymore. I’d like to say that I am a pretty understanding person, but when you look at our entire experience, I will definitely not be staying at this hotel ever again and would appreciate a partial refund. Thank you, Sherry

The fan in the bathroom did not work. It is unsettling to not have a functioning fan. The pool was unavailable. The breakfast was missing potato