Iberostar Waves Bouganville Playa

Amazing location, great variety of food on the buffett and staff were willing to help at all times

The children’s corner lacked of toys/stuff for them to play, and I would think more entertainment for a couple of hours. Also we left two bathing suits at the swimming pool and they disappeared (the staff did not see them hence some guests must have taken it)

Very safe, well maintained, kids oriented (heated pools, kids club, mini-disco) hotel. Rooms with a nice view, safety box, fridge, purified water on the floor, gym, chill corners. Costa Adeje is very close by: promenade is 300m away, good restaurants in the walking distance, post office is 3 min walk away, Jungle park and Monkey park are 10 min drive away. Very good food for breakfast and dinner (different dishes every day, various themes - Mexican, Canaria, Italian, etc.). Personnel is friendly and attentive.

6th time at this hotel. Keep returning as it has a lovely atmosphere and the staff are really plesant and make your holiday special. Thanks to everone who made my friend feel special on her birthday. All the staff reception, restraurant, cleaning, entertainnent always speak with you. Room is very clean and great view. Very handy for the beach and shops and cafes if needed. Never had a problem finding a sunbed by the pool Hope to come back again soon.

Thank you to all the very hard working staff for making my son and I feel welcomed. We booked a prestige package,.which gave us access to other areas. With the all inclusive, they really do offer premium brand drinks like Bacardi, Bailey's and Johnny Walker red. The food was excellent, with very good options for all. The room was on the 10th floor, thought a little bland and dated, it was kept clean daily. There can be a wait for lifts at peak times. We didn't have to be up to reserve sunbeds, as there was always plenty on offer. All in all a very good experience and we would definitely return.

View from the pool

Old rooms

It was our first visit to Tenerife. It was really a great family vacation and we enjoyed everything Tenerife has to offer. Booking and staying at the Iberostar Waves Bouganville Playa hotel was a great choice for us. It is a huge hotel with a huge capacity, but it is also very spacious, and we never felt the crowdines. All the hotel staff members where kind, polite and helpful. Breakfast buffet was great, really a good choice of different meals. The pool area was also good and our kid loved the water slides :)

Reception staff - good easy check in and out. Thank you Pepe. Hotel - very big (looks like one of the biggest in the area) there are lifts to get you from floor to floor, but there is quite a lot of walking from place to place. This is big old hotel, very well established and seems to have a number of repeat loyal guests. Bar/Cleaning/Entertainment Restaurant staff -10/10 The facilities and public spaces are well maintained 9/10. Lots of spots dotted about to relax/read/play games etc. Hotel corridors 3/10 desperately need refurbishment, dirty looking carpet tiles, damaged skirting boards, paint coming off.(let the hotle down ...look like a run down 3 star hotel) Bedroom condition 2/10 Like an old poor 3 star hotel. Not what you would expect when you pay for a 4 star experience. Scuffed floor, paint scuffed, peeling laminate of the units and skirting boards. We wondered of we had been given a bed room but when I expressed my concerns I was offered 2 other rooms but they were equally as rough and indeed of repair. The condition of our room didn't reflect the 4 star price we paid. I spoke with guest relations about my disappointment in the room/corridor and that I believe we had been miss sold and overcharged. I felt I had booked and paid for a 4 star holiday experience but the room would only be a low level 3 star. Managment offered us to change hotel but as we were only there for a few nights it wouldn't have been worth the hassle with a 60+year mother. The next day I was offered some sort of upgrade for the next visit or an upgrade of half-board to full board on the next visit. I don't feel this is an adequate solution as I wouldn't want to spend more money on this hotel in the future I am awaiting a reply from management regarding some sort of partial reimbursement for quality of the room. With a company like Iberostar you would expect much better quality. Beds/mattress ok 7/10 Bedding 5/10 OK - reported some holes in the bed sheet and this wasn't changed. Soundproofing-5/10, we could hear some noise from the bars on the street until around midnight. We were on the roadside too, so some road traffic too. There was no noise from other residents but we had a evening before dinner of around 3 hours of drilling and hammering from a nearby room. Blackout curtains 6/10 Shower 10/10 - amazing hot water all day, big shower with body wash shampoo and conditioner. Room towels 2/10 On 2 occasions our towels had holes in them...a bit rough and old looking. I reported this one day to reception and was given a new towel with 2 holes in the next day. Water filling stations - very good/ one on each bedroom floor. Nice glass jug in your room so you could always have access to water in your room. 10/10 The dining room is vast and can get busy at peak times, but the staff work hard to seat you quickly. Nicely decorated, option to sit outside. Food: 8/10 good buffet style food, lots of choice, and some vegan/gluten free options signposted. All inclusive snack 10/10 bar open from 11-6pm with a good range of snacks if you want a late breakfast/brunch or you don't want to go to the main dining room. Gym- 8/10 spacious and pretty well equipped and maintained. Dumbbells up to around 30kg/Smith Machine/Olympic barbells/ usual cardio machines. Fitness activities 10/10 - lovely lads Victor and Yordan led us in Yoga/pilates/aqua areorbics. Victor seems to be very experienced in Yoga👍 All inclusive drinks- self service avaliable on wine and beer/water/tea/coffee and fizzy drinks. Also most drinks were a included at the bar. The bar staff were excellent, kind, friendly, and efficient. Lovely bowls of nuts and crisps avaliable for free at the bar...Nice touch. 10/10 Entertainment day time included archery, bingo, bowls style games -staff enthusiastic and fun After dinner Entertainment - mixture of quality - some evenings the live music was really good and others it was less impressive. We also went to a Queen Tribute Act which was 3/10 and a Flamenco Show which was 10/10 amazing! 20 min away from the airport in a taxi. About a 10 min walk down some steps to the dark sand beach -nice little bay. (Can get out of the hotel through a side gate near the pool) Beach towels for hire. 20€ per towel refunded on departure. 10/10 -2 good-sized pools one more for kids. Can swim laps. Lots of sunbeds and umberellas. Well spaced out. Great view of the sea from the top pool... probably the nicest part of the hotel. Surrounds by bars, shops, and restaurants. Good location 10/10 Good hotel let down by the quality of their corridors and rooms.

Ubicación, instalaciones y el personal

Lovely hotel. Walked past it on various trips to Tenerife and was amazed at the sheer size being able to see what was going on inside. On arrival we were given a complimentary glass of fizz, lovely touch. Booked a double room partial side sea view. Room was quite small but was fine and cleaned daily. Nice size balcony aswell. Lifts took ages to arrive but that’s down to the sheer size of the hotel, floors and volume of guests. Food was nice in the restaurant. Breakfast was really nice. Pool area. Now, we tended to go by the pool facing the sea but we were all literally packed in like sardines. Pool was heated which was a bonus. Location wise it’s perfect as it’s right next door to Adeje and a downhill walk into PDLA. Bonus was the lovely chill out bar called Life across the road.