Iberostar Waves Paraíso del Mar - All Inclusive

Our stay was ok and we weren’t very satisfied. There was no poolside service of food or drinks. Pool was not clean. There were so many Coati’s. We first thought it was cute seeing them around but then it became too much. They were running all around, in the garage cans, stealing food and drinks. The staff was average compared to other places we have stayed. We won’t ever return to this hotel. We did spend a day at their other resort, Lindo and that was very nice. If we do return to the area, we will stay at Lindo.

Check-in took about 20 minutes but that is normal, no complaints there. My biggest complaint was the food and reservation situation. You need an app to reserve (which everyone has everything reserved in advanced) or go early morning and try which by the time you go, everything is reserved. I couldn't eat at any of the places I wanted to eat at, and the walk-in places had long waits. Aside from that, it was a very nice stay.

Very nice the animals were amazing and staff were very professional and hardworking.

We had an incredible stay at Iberostar Paraíso Del Mar. The resort is beautiful, the food was great, and the staff were friendly and hardworking. There was always something fun going on, and the grounds were immaculate. The beach did have a lot of sargassum, but to be fair, the staff were out there working nonstop day and night trying to clean it up — so no complaints there. Nature happens, and they did their best. My only real disappointment was the complete lack of recognition for Canada Day. No sign, no flag, no themed drink — nothing. Meanwhile, the 4th of July was a full-blown party with decorations, events, and fireworks. With how many Canadians choose Mexico (especially Iberostar resorts) over U.S. destinations, it would’ve been nice to feel acknowledged too. We loved our stay and would definitely return — just hoping next time, our flag gets a little love too. 🇨🇦

Decent resort

Right when I checked in, I was met by Alejandro, the supervisor at the check-in desk. He informed me that since I booked through Expedia, I would have to pay an extra $560 for a child, since the child rate on Expedia and their website is different. After numerous attempts to explain that through Expeida, a child is from 2-17 years of age and that either way, a child and an adult were the same price, he did not want to check us in. Even went as far as saying that this issue wasn't his problem and that if we don't like it, we don't have to stay in the hotel. Rather than trying to understand the situation and assist, he made us stay in the lobby for THREE hours, which doesn't have AC, and didn't even allow us to get lunch till I had to solve the situation with Expeida, which took another hour on the phone. Let alone, he and the rest of the staff were very hard to understand, and they didn't have a friendly way of interacting with the guests.

Mostly Great Experience, But Misleading Advertising My family trip to Iberostar Paraíso del Mar was mostly positive thanks to the incredible local staff. Everyone we encountered was friendly, helpful, and genuinely kind. Their hospitality made a big difference in our stay. However, I was disappointed by the misleading photos on Orbitz. The listing prominently featured images of a water park with slides, water toys, and a lazy river — which I thought would be perfect for my toddler. Unfortunately, we learned upon arrival that those amenities belong to a different, higher-tier Iberostar property and were not accessible to us. This felt deceiving and led to unmet expectations, especially since the visuals played a big role in our decision to book. Additionally, I was surprised to find that one of the central bars at the resort was reserved exclusively for members. This bar was located in a very visible, central area of the all-inclusive property, making it feel exclusionary to regular guests. Overall, while we enjoyed our stay, I urge Orbitz and the hotel to be more transparent with their listings so future guests can make fully informed choices.

Our first time at an Iberostar property and we couldn’t have had a better time. The food, the staff, the rooms everything was comfortable and made for a super relaxing vacation.

The Good: This resort is massive and definitely delivers when it comes to variety—plenty of pools, bars, restaurants, and activities to keep you entertained. We really enjoyed the wildlife throughout the property: flamingos, iguanas, and coatis were a delight to see up close. Most of the staff were friendly and professional, and our room was clean and comfortable, though the bed was a bit too firm for our taste. The Ugly Unfortunately, the experience starts on a sour note. As soon as you arrive, you’re pushed into booking a time share/vacation club presentation. Declining once isn’t enough—they ask again. Once you say no (for good), the tone from the concierge noticeably shifts. Speaking of concierges, you need them to make dinner reservations unless you want to constantly check your phone all day hoping something opens up. And yes, reservations are essential unless you’re fine eating at open-air buffets in the hot, humid jungle. That brings us to meals: breakfast is buffet-only and always outdoors with no AC. It’s steamy, sweaty, and frankly not appetizing when the food sits out for hours with flies coming and going. Lunch was best at the resort’s “Mall,” where you could grab freshly prepared tacos or burgers in air-conditioned spaces. For dinner, only the Japanese and Mediterranean restaurants had AC; the Smokehouse and Italian did not. We couldn’t get into the Brazilian steakhouse because, again, no reservation availability. $300 resort credit -misleading. Don’t plan on it

Huge property area