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8.2 / 10 Guest Rating

The Swan At Hay

Church Street, Hay-on-Wye, gb

The Swan At Hay - main view

About the Property

Charming Georgian Hotel in Hay-on-Wye

Individually Designed Bedrooms: The Swan at Hay offers 19 uniquely designed bedrooms with picturesque views, flat-screen TVs, and private bathrooms for a comfortable stay.

Culinary Delights: Guests can indulge in classic British cuisine at the relaxed bistro and restaurant, featuring original Georgian windows overlooking the garden. The well-stocked bar offers award-winning ales and ciders for a delightful dining experience.

Ideal Location: Positioned between the Brecon Beacons and The Black Mountains, the hotel is a perfect retreat for exploring the Offa’s Dyke Path and the Brecon Beacons National Park. Enjoy the convenience of free parking and proximity to boutique shops and pubs in Hay-on-Wye.

Experience the charm and comfort of The Swan at Hay – Book your stay now!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.2
Excellent1517 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the excellent location.

Categories

Cleanliness8.1
Service8.8
Location8.6
Room Quality7.9
Amenities8.1
Value for Money7.6
Food and Beverage8.1
Overall Experience8.3

Select topics to read reviews

J
JohngbGB
Verified booking
solo_traveller
Standard Room
Stayed in May 9, 2026

"Disappointing"

5.0

Nice room first breakfast.

Price was too high for the quality of the room and amenities. The room was small, complimentary offerings appeared to be very cheap considering the price paid. Restaurant also seemed overpriced so we ate elsewhere.

Helpful?
J
JudygbGB
Verified booking
couple
Standard Room
Stayed in May 8, 2026

"Very Good"

7.0
Helpful?
R
RichardgbGB
Verified booking
couple
Standard Room
Stayed in May 6, 2026

"Not good."

2.0

Location and the people

The bathroom stank of drains. Above us at night rats were running round. I tried feeding this back to them directly but they haven’t responded so I’m writing it here in the hope of some response.

Helpful?
P
PaulgbGB
Verified booking
couple
Standard Room
Stayed in May 5, 2026

"Very enjoyable stay, would use again. Local artisan market and walk to our liking."

6.0

Garden was pretty, suited our little dog. Good location and friendly staff. Charged our EV on site. Oat milk provided for the room on request and our ice block was refrozen for us in the front of house freezer. Staff were more than happy to help.

Doesn’t serve Guinness so drank elsewhere in the town.

Helpful?
C
ClairegbGB
Verified booking
couple
Standard Room
Stayed in May 4, 2026

"Good"

5.0

good breakfast with very efficient service well located

small room with a very small 'double' bed, tired decor and smelly due to no fan or outside window in the bathroom the hotel is rather tired and could do with updating

Helpful?
C
CarolegbGB
Verified booking
couple
Standard Room
Stayed in May 3, 2026

"Another enjoyable stay at the Swan on Hay"

8.0

All staff were friendly and helpful. We enjoyed our food. Lovely garden.

Helpful?
G
GailgbGB
Verified booking
solo_traveller
Standard Room
Stayed in May 2, 2026

"Exceptional"

9.0

Arrived late from Surrey. The night porter Rhodri was so warm and welcoming, just what you need after a long journey 😊 The room was very clean and comfortable. Didn't catch her name but the lovely lady looking after us in the dining room was so accommodating, Breakfast was very good, with high quality ingredients. Also really good that there are electric car charging points on site. A beautiful place to stay 😊

£180 for one night is pretty steep, especially as this didn't include breakfast.

Helpful?
D
DavidgbGB
Verified booking
solo_traveller
Standard Room
Stayed in Apr 29, 2026

"Comfortable, relaxing stay in hotel with excellent customer service"

10.0

Excellent customer service. comfortable, spacious and garden a real asset in some very sunny weather. Location for both town of Hay on Wye, and access to river Wye is excellent.

Nothing really. I intend to return.

Helpful?
H
HelengbGB
Verified booking
couple
Standard Room
Stayed in Apr 29, 2026

"Comfortable and friendly hotel"

8.0

Very good service- friendly and helpful staff. Very nice restaurant.

Steep stairs. Room a bit small but well equipped. Don’t like shower in bath.

Helpful?
D
DebbiegbGB
Verified booking
solo_traveller
Standard Room
Stayed in Apr 28, 2026

"A great choice for a stay in Hay on Wye. Lovely breakfast and good spaces for an evening drink."

10.0

Lovely staff, great location

Loved everything

Helpful?
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