Hotel La Casona Real

Great staff. Everyone we interacted with was extremely nice. Great location a few blocks away from tourist area, but easily walkable to ferry, cruise ship dock, and many restaurants. Good breakfast prepared and served poolside by we had a good poolside breakfast made by Miriam. She is very very friendly and helpful. We plan to stay at La Casona Real next time we're in Cozumel.

I had some special needs due to a medical condition, and the staff was VERY accommodating and friendly.

I found staff friendly. I asked for dining options and was advised of a number of places around the hotel. The Elektra store was 1 block away, so I was able to exchange money from the Azteca cashier. Room was comfortable for my 3 night stay.

Location Staff

Breakfast was good and entire staff excellent. Location on very busy and noisy bar close by but we were so tired it didn’t bother us. We slept with no problem. The hotel is old but clean and convenient to town. For the money it was fine.

Stayed here one night before switching to a Airbnb closer to Centro. I asked for an early checkin and received it with an upgraded room. The room was on the interior poolside which is the only place I would stay as the band at the bar across the street is obnoxiously loud. From my room halfway down the hall i couldn’t hear it at all. The front desk woman was friendly and very helpful. The room had some small issues but no deal breakers. Complimentary breakfast poolside was actually very good and the breakfast team were very efficient. Breakfast consisted of a full pot of coffee left on your table, eggs any style including Mexican with beans & tortillas and juice. This location isn’t ideal for walking around tourist town near the water but there are some great locals restaurants with delicious very affordable food. I would absolutely stay here again with an interior room far from the street.

I booked a room for one night after having a nightmare with my Airbnb. I requested an early check-in and my room was ready 2 hours early. I was upgraded to another room that was ready rather than having to wait for the room I paid for. The front desk clerk was very friendly and helpful. The next morning I ate a complimentary breakfast which was much better than I was expecting. Choice of eggs and a protein with orange juice and a full pitcher of coffee left on the table. The server was friendly and efficient. The only negatives I have is the toilet was placed in a very narrow alcove and the floor around the toilet wasn’t especially clean. There was a dresser that doubled as a tv stand that had a caved in broken drawer. The biggest negative was a bar across the street that was blasting music at a ridiculous unnecessary volume in the evening. I was watching Netflix on my phone, had a loud ceiling fan plus the a/c and I couldn’t even hear it until I stepped out in the hall to take photos for my review. The music was so loud you would of thought there was a band with massive amplifiers in the lobby. Back into my room which was a third of the way down the hall, in the back, facing the pool and the music was amazingly muffled. The doors are heavy and thick. You definitely want a pool facing room at least halfway down the hall. The hotel is decorated with interesting, local art that adds to the personality of the hotel. I would stay here again if I was guaranteed a room in the back.

Five minutes from the airport, and a ten-minute walk to the pier. Staff is very friendly, and there’s a great vibe—the two very lazy cats just casually chilling on the reception desk, for instance. We had the large suite, which was fantastic—big kitchen with toaster oven, microwave, blender, coffee machine, etc. Dining table that easily doubles as a work station if you need to be available. Clean, quiet, bright, AC. We’ll definitely stay here again in our next trip.

Friendly, clean, beautiful pool and courtyard, nice breakfast, friendly cats