Hotel La Casona Real

I felt the price we paid for this hotel was not warranted based on the quality for the following reasons: 1. Shower drain was broken and had a piece of round plastic covering it to protect you getting cut on the metal pieces. 2. Decor is not great. 3. We had to ask for toilet paper a few times as opposed to it being supplied during cleaning. 4. We talked to a number of other people who paid less than half what we paid - in fairness this was my fault. I booked on booking.com and paid what they asked. One couple booked at the hotel and were able to negotiate a price less than half what we paid. 5. It is situated across the street from a night club and the music is very loud. We initially thought it would make sleeping a problem but fortunately it didn't bother us at all. 6. Smoking was allowed on the patio during breakfast. On the positive side: 1. Staff are great. The breakfast staff and cleaning staff are very accommodating and friendly. The breakfast staff will cut up fruit for you if you ask. Miriam was a favorite for us because she spoke fluent english. 2. The place is very clean - they are cleaning all day. The pool is cleaned regularly - but is quite cold. I liked it this way actually. 3. It is close to the downtown plaza. 4. The AC works really well. 5. They have two hotel cats. :) This could be a negative for some people. 6. The bed is very comfortable - we had a king sized bed which was fantastic. The bedding was changed frequently - I think every other day. The bed is made up every day. Overall I would stay here again but would expect a much lower price.

Excellent service for the price. Very friendly staff. Beautiful pictures on the walls everywhere. Noisy (because of some bar near) but we were too tired.

excellent customer service very clean and fresh

We stayed at this hotel for 1 night. The total day of our trip was 12 nights and we stayed at many different hotels during the trip. We had very warm welcomed by the receptionist at this hotel and he was always smiling and supportive during our stay. In Mexico, we were tourists, so everywhere we went, people working in Cozmel were intending to get more money from us, but we felt this hotel provided true hospitality. I borrowed a hair dryer too. Thanks for making our stay pleasure.

This hotel is located on a corner in the real downtown Cozumel. It’s a hidden jewel once you step through the doors. Every person that works there goes out of their way to be helpful, friendly and kind. Breakfast is a lot of fun especially during torrential rains. The pool area is absolutely charming. My room was spotlessly clean with a polished floor. It had strong wifi and a fridge, great AC and modern bathroom. This hotel is lovingly decorated and feels like being in Abuela’s house. During torrential rain taxis are hard to come by. The staff stood outside flagging one down for me. If you are looking for 5 stars bells and whistles look elsewhere. If you are looking for safe, charming, clean and close to the airport choose this hotel.

I’m terrible with names because I did not remember everyone’s name. But I want to start off by saying there were two gentlemen that work the front Desk the three days I stayed both were extremely nice and helpful. There was a lady that cooked the breakfast and some of the housekeeping ladies they all were very nice. I felt like family to the point when I left I was giving the housekeeping ladies hugs. Now that’s out the way😊… The hotel is right in the middle of downtown you’re close to restaurants shopping everything. I felt very safe. My room was very clean and everything worked as it should AC shower TV refrigerator. The breakfast was very decent something to get you started for your day. I’m definitely returning. I want to say thank you to everyone that I encountered during my stay here you all were amazing😘😘😘

The hotel was located close to the centre, the bed was comfortable and the stuff very friendly. I would stay there again.