JW Marriott Indianapolis

Staying at the JW Marriott Indianapolis was a real treat. Final bill for 4 days/3nights was a little pricy but the entire experience felt relaxing and luxurious from start to finish. Price was on point for the brand though. It was great to relax after a long day at a conference. Service stood out most every interaction, from front desk to housekeeping, was consistently friendly and welcoming. The room felt upscale and comfortable with floor to ceiling windows, a great workspace, and a beautiful bathroom with plenty of hot water even on the 32nd floor. The gym was also a highlight with fresh fruit and water available. Dining options in the hotel were convenient and solid. I found myself going back to Loaf + Vine Market, along with stops at Starbucks, High Velocity, and the lobby bar. Easy self parking and no issues throughout the stay. Would recommend especially if you are a fan of Marriott and Bonvoy.

all went well

Great stay. Everything was well maintained. Amenities in the hotel were excellent. Velocity and Dean's were both great and staff were all very good. At check in Nira was a rock star for me. Great personality and made me truly feel welcomed. Room was fantastic and the cleaning team do such an amazing job. I couldn't find any wrong with my stay. Great job everyone and I wish all my stays were like this.

Great location. Fun lobby

So far just checked in but efficient and friendly. Sydney did an excellent job and was friendly and fast

While checking in, I was tired and my card had just been declined for fraud. Joel B from South Africa was pleasant and understanding

The hotel itself has a lot going for it—clean rooms, a wonderful executive lounge, and an unbeatable location close to everything downtown. Unfortunately, the service experience didn’t match the setting. Interactions with staff consistently felt off. Our room wasn’t ready until 4:30 p.m. due to a feather-free request—yet the room still contained feathers. Basic service requests also fell short: toilet paper was never replenished despite asking, and room service dishes remained in the room even after we requested pickup. The most frustrating moment came at checkout. We were not allowed to check our bags in the lobby because we were part of a conference and were instead directed to the third floor. After days of constant walking, this felt unnecessarily inconvenient and out of touch with guest needs. **Would I recommend the JW Marriott?** While there are clear highlights, the repeated service issues and lack of responsiveness ultimately outweighed the positives. I left feeling disappointed and, frankly, frustrated.

Everything

A bit expensive