Iberostar Waves Paraíso Beach - All Inclusive

Las instalaciones en general y ell servicio

El ocio en el hotel, escaso, se juntaba con rm horario de cena. Acceder los restautantes de la noche era dicicil, no consegui cenar en algunos que queria...no admitia reserva como tal

The hotel was lovely, a touch of authenticity with beautifully painted buildings. The room was very spacious and it had both AC and celeing fan, which were both so useful, but not aggressive. Walking through the jungle to get to the beach was our favourite part of the day. The food was great and the buffet was stunning, truly surprised with the quality and variety of food. There were also wild coatis and iguanas all around the property making it fun to try and spot them. Had a lovely time overall.

Traumhafte Anlage, schöne Pflanzen und Palmen, man hat sich wie im Dschungel gefühlt. Die Pools sind auch superschön und riesengroß. Die Poolbars sind mega, ebenso die Snackbars am Pool und Strand. Der Sand ist fast weiß, es gab auch überall genug Liegen mit Schirm, egal wann wir zum Strand oder Pool kamen. Die Anlage ist top gepflegt, es macht ständig jemand irgendwas sauber. Das Personal ist auch sehr nett und hilfsbereit. Wir haben das mexikanische und japanische Restaurant getestet, waren beide gut. Aber am besten gefiel uns das Plaza Buffetrestaurant. Es gab jeden Abend ein Motto, das Essen war sehr lecker und abwechslungsreich. Das Abendprogramm war ok, je nach Show.

Das unser Urlaub geendet hat!

This is my favourite resort - beautifull property!

My wife wasn’t admitted at the buffet, the woman in charge says to us that my wife dress a swim wear and is a lie my wife was dressed with a white pans and a white top, we go out for dinner on Sunday to Playa Del Carmen and we was able to enter to a restaurant with the same wear, we also see a man with a shirt in the restaurant and we ask for the dress code and nobody was able to show it to us, is the first time we pass by this, even customer relationship person try to cover their co-workers at the restaurant

This was the second time here for myself and my wife and it was even better than the first time. We booked room 3001 on the beach and the room was fantastic. Lets start at the beginning. We made sure this time to write down employees names who stood out and went above and beyond even though all the employees there were great. Ramiro at the front desk checked us in and greeted us with friendliness and a smile. The check in was quick and he explained the new room key being on the wrist now which was fantastic. No more keeping up with the room keys ! We went to Jinmi next who was one of three concierges that helped us on our stay. When he was not there Mike and Josue were super helpful and answered all our questions. Anyway, Jinmi explained to us about the presentation and we decided to give it a try. After going the next day we were very happy that he explained the process perfectly and did not mislead us in any way. We did not buy this time but were given good information about what they offered. Jinmi did his job great ! We did see a server by the name of Marciano from last year and he actually remembered us. He is just always smiling and so happy and he made our eating experiences even better! He is such a hard worker and his job is not easy so that is a tribute to his work ethic. The room was always perfect because of a housekeeper by the name of Rosario Lopez. She was happy to accommodate us in any way possible. Many of you travelers out there know when your room is spotless and you have enough towels that makes your stay so much better. She was one of the best housekeeper's we have ever had in out 40 plus years of travelling. Because of low season management did send her home a couple of days and one day our room did not get cleaned. We called the front desk and within the hour a runner by the name of Jair came and brought us fresh towels, sheets and cleaned the room. It took him three trips because all he had was a backpack but he was quick and efficient. He did apologize but we told him it was ok and not his fault. Siomona also helped with this issue and did a great job of handling it. We cant forget about Freddy and his black cart. He took us to our room on a couple of occasions when he did not have to. We did mention to him that we never saw the entire Lindo next door and he gave us a first class tour of that hotel. He is another one who was always smiling and always seemed so happy. Thanks Freddy for the help. Armando with the entertainment group is another hard worker who just could not quit smiling. You can tell he loves his job and it shows. Chef Armando explained a couple of the dishes they were serving at the buffet and you can tell he likes his job. Now last but certainly not least was our favorite employee. Chef Octavio. That man works so hard and was always busy. He went way above and beyond with us and the mole. I am a mole junkie and he made sure we had plenty of it whenever possible. His interactions with the guests and his co workers was the same every time we saw him. He had a smile on his face a mile wide and always seemed so happy. Thanks chef Octavio for making our trip the best. We hope to see you in the future and keep making great mole !!! We did want to mention that this place would not look so great if not for the hard work of all the people doing the yardwork and maintenance. We also can't forget the employees taking us back and forth on the carts. This resort in our humble opinion is a first class place with a great staff that does a fantastic job.

The hotel is beautiful, its people are friendly, and the food is delicious. The problem was with the room. On the first day, we asked to be moved, thinking the air conditioning was broken. They moved us, but the other room was the same. The engineering team came and checked, but nothing improved. In short, the heat was intense in the Mayan region, and the room gave us no relief. Also, the bed frame was very high, and we struggled to get in and out, afraid of falling. It is unfortunate because what ruined the experience was the bedroom. I do not recommend it.

You expect a nice large resort with lots of things to do. However once you have arrived they tell you there is only a part of the park you can use and only 1 swimming pool. 🏊‍♂️ Sunbeds, other swimming pools and slides are extra charge. 🤿There is nothing to see when snorkling and there is only limited space for swimming. Not to forget the sargassum. 🍴 Restaurants buffet are average. The good restaurant only open 2 to a few days of the week. Lunch is mostly the same buffet every day. 💨 due to the park being in the trees there is barely a cooling breeze making the swimming pool also warm at the end of the morning. Resulting in algues in the water. The amount of extra charges is not what we are used to in Mexico. Overall we would say the park is not worth the money, 2 ⭐️ hotel for a 5 ⭐️ price.