Palazzo Ferraioli - Hotel & Wellness

The hotel was very nice, our room was absolutely beautiful and the view was amazing. Water did back up in the shower though. Grateful for the cleaning staff who cleaned the room everyday. The front desk staff was very nice as well. Only thing we really did not like was one of the staff members took more tip than we had wanted to give. We told him to take €5 and he took €10 which was fine and we didn’t say anything because we appreciated his help, as it is a long way up. For checkout though he brought our bags down with out us requesting his help, then when at the bottom he did not let us leave until we gave him money. That made us uncomfortable. We did not have change and were in a rush and we had to wait for him to get change. I think it was inappropriate to beg for money, especially considering we gave him €10 to begin with, and it was just all around unprofessional.

We had the pleasure of staying at Palazzo Ferraioli for 4 nights in September, and I wish we had been there longer. Upon arrival, the porter team greeted us and graciously carried our luggage up the numerous flights of stairs to the hotel lobby where we continued to be greeted by the lovely team members. We had the Liz Taylor room and it was perfect. The view is the view you’re looking for from the experience - highly recommend. We also enjoyed aperitivo on the terrace, watching the boats come and go while enjoying the peace and quiet of Atrani. It’s the perfect retreat after a day spend exploring Amalfi or other villages along the coast. The town is small but with no shortage of restaurants to choose from as well as the perfect little bottle shop and a great alternative to crowded beach clubs in other parts of the coast. We greatly enjoyed our time in Atrani and at Palazzo Ferraioli and would recommend it to anyone researching places to stay. (Don’t let the stairs intimidate you - they are wide and manageable. Only a concern for those with mobility issues as there are not handrails.)

Aside from the fact that when you arrive in a place like Atrani you are amazed by its beauty, unfortunately within just a few minutes of walking to reach this hotel, there are no signs indicating its location (considering the structure and layout of the houses), which causes confusion. The next issue is the reception staff: long delays in handing over the room, rude behavior, lack of attention to guests, impatience in their attitude, and so on. Finally, because of the many stairs, there are staff who carry luggage down the steps. Unfortunately, after check-out, when we handed our suitcase to one of these staff members, they dropped it, and as a result the suitcase’s wheel and bottom part broke. We only noticed this after arriving in Naples.

The staff member who was carrying our luggage threw it, and the wheel broke, which caused us a lot of trouble carrying it afterwards. Night shift stuff was angry because we ask about change rate The cost of the hotel is too high for the services they provide

Everyone was so helpful and accommodating even though it was a last minute booking since our other Hotel refuse us check in because the ferry was 10 minutes late.

If you can make it up the 70-80 something steps with your luggage, you’re in for a treat. This hotel is very kind. Very clean. The free breakfast buffet is incredible. Wide variety of options and everything was fantastic. Best breakfast buffet I’ve had from an hotel. Things your gps probably won’t tell you. There is a private pedestrian tunnel on the edge of Amalfi to take you through the hill into Atrani. Avoiding the winding mountain road where there is no sidewalks. Makes walking everywhere an easy breeze. The staff is very polite and professional. Our room was clean. Spacious. Gorgeous view of the ocean and mountains from our balcony. Came here for part of our honeymoon and we were very pleased. Thank you

Overall good experience. However plumbing in room - both the tubs and showers need maintenance. Continuous backups and poor drainage. Constant smell of sewage coming from pipes. Kitchen and dining staff are wonderful. Lovely ladies that work very hard.

Lovely stay in Atrani. It is far more authentic and quieter than Amalfi which we found incredibly busy and overwhelming. Hotel was very nice and clean with nice staff. Only downside is the steps getting up to the hotel.

Definitely was not a 4 star hotel. My room was damp the entire time there. Bed was firm and finding the hotel initially was very difficult. Trying to communicate with the staff about how to access the property turned into them sending me responses in caps lock. Not a great start to the trip.