Holiday Inn Express & Suites Raleigh West - Lenovo Center by IHG

I liked that it was right next to a 24 hour gas station, as well as being tucked off of the road. The amenities were easily accessible, we did have a room next to the door to outside. We did like being able to come and go as we please and not have to walk through the lobby.

when we first check in, the young African-American girl, who seemed aloof and disinterested both days, had said to the other young lady 20 people had checked out at 12 o’clock. I understand people check out late, maybe even in mass. From what I experienced, however, it’s not much of a process to check out. There’s just a box where you drop your key and that’s it. It seemed almost all high touch areas such as the soaps and lotions were obviously not wiped down, I do bring wet wipes for this very scenario however. I would provide pictures of that, but I needed to use the restroom/wash my hands, and I don’t specifically go out of my way to make sure that I’m taking pictures of negligence to report to management, hence the wet wipes. There are some things that I can live with, such as a cleaner who has to clean a ton of rooms missing something. But after I saw the cobwebs, I did question not only if this room had been cleaned, but when, a few weeks ago? There was no fan/vent able to be turned on in the bathroom. Respectfully, nobody wants to smell each other after the bathroom and you don’t provide air freshener. Not to mention, the only light you can turn on in the bathroom, also triggers the massively bright mirror light. It genuinely felt like I was being flashbanged. For $180 a night I feel I could’ve gotten a better room elsewhere for sure, I would drive further.

Cleanliness, friendly, convenient

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Wonderful stay. I was actually very surprised. Very clean. The bed and pillows better than when we stay at a resort. The staff every shift was so kind and accommodating. We will make this our new spot when we visit NC.

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The facility and room were very clean. Check-in prompt, and efficient. Above average breakfast with a variety of fresh options.

The bed was very comfortable, I wish I could have brought it back home. The breakfast was good as well. The facility was very neat and clean. I will definitely stay again.

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