The Old Crown Coaching Inn

Great location great service but they need to fix the heating, room was very cold.

Room smelt of drains, noise from staff talking and laughing in rooms below from 6 am Sunday morning felt like they were in the same room. If you want breakfast they charge extra for tea and coffee and add a service charge. So a full English and 2 coffees is over £25 - that is taking the mickey as I would not pay that in a 5* hotel in London.

We visited The Old Crown on Sunday to celebrate my partner's birthday. This venue is local to us and it's great to have a decent pub within walking distance. I was there for a drink with my son last week and have used it has a venue to meet friends. All good. Until yesterday. The first thing to say is that the food was great. Kudos to the chef. Of the four people who alternated serving our table three were, similarly, great. Cheerful and helpful. A couple of mistakes were made. A wrong drink for my partner. Wrong meat on one of the plates but both issues were resolved with grace and speed. It all went down hill later. I had been drinking Pinot Blush. I'd already had two medium glasses. Desserts were ordered but I didn't want a sweet in favour of a third glass of Pinot. When it arrived it was immediately obvious it was not what I'd ordered. Obvious because of the colour. I was assured with certainty that I was wrong and he knew because "I poured it myself." He then left making it clear that the conversation was over. I did not drink the wine leaving me the only person at the table with nothing to eat and nothing to drink. My friend drank it in the end. All of that was bad enough but worse was to come. I was alerted via an elbow in the ribs and a nod to the bar that there was something I should hear. That turned out to be the same waiter talking about me. He was asserting that I had "just changed my mind" and that "I'm not going up there again." True to his word he didn't and that's probably not a bad thing. I was dissuaded from challenging him on the grounds that no one wanted to further spoil the atmosphere but I remain both furious and puzzled. We were a polite, good humoured party. Adequate thank yous and smiles. We were not difficult at all. Up to that point we'd had a lovely time so it's a great shame our lunch should have been marred by one graceless @*$e. Shame.

Visiting Oxford Uni. It was a pleasure to return to the Old Crown, relax in the bar and eat fantastic food

The staff were friendly and helpful. The room was spacious, beautifully decorated and very clean. Very nice pub and restaurant as well.

Wonderful welcoming. Great customer service. Lovely hotel perfectly segmented into different requirements. Restaurant for dining, bar food location. Courtyard option for dining socialising / enjoying weather. Cocktail bar and a cellar type bar for live music.

Visited the bar for a drink on a Saturday, early doors, 6pm. There was no tables free, 1 man, evidently the owner, someone told me. Was sitting with his laptop at a table for 4, totally oblivious to people coming in with nowhere to sit. Nobody greeted or said goodbye as we stood for one drink and left as several others did too. Plus as much as I love dogs it was a bit overrun with them and you had to step over them to move around the pub. Not a very friendly atmosphere, sadly.

What a gem, a great one night stopover at a fantastic old coaching house in the Cotswolds. Great host and staff, fabulous food, special mention to the chef and a great wine list to compliment .

Stay was ok. Parking was only available for 12 or so cars so was full although I did arrive after 7pm and found a space about 8.30 when a couple of diners left. Food was good, but when I made a slight complaint about the toughness of the £35 rib eye I didn't receive much of an apology or offer to change. The icing on the cake was at breakfast. I chose not to pay in advance with the room just in case I had to leave early, however it stated on hotels.com breakfast was £15. The breakfast menu stated, guests staying with us get to choose the following breakfast choices, along with a choice of tea or coffee and a glass of apple or orange juice'. I was advised the evening before breakfast was £15 for guests. When I settled the room bill, I was charged £15, plus £3.50 for filter coffee and £3.00 for concentrated orange juice. I tried to politely argue that must be incorrect, but apparently no, breakfast was only inclusive of drinks if prepaid. I said this was not made clear and suggested it was taken off and he bill. It wasn't and I felt awkward and annoyed having to pay. The lady at breakfast would not budge on this..I tried to call during the day and received no reply at first. When I called at lunchtime to ask if this was correct I was promised a call back which was not received. Overall disappointing as the hotel had plenty of character and the evening stuff were friendly and had great beer. I just basically felt ripped off.

Beautiful meal this evening. Lovely cosy and relaxed atmosphere. Attentive and friendly service. Excellent value for money for the quality. Highly recommend.