L'ermitage - Franschhoek Chateau & Villas

Clean and central

Paying a deposit in case of breakages

Die Unterkunft war sehr schön und sauber. Wir waren zwei Paare und jeder hat ein Schlafzimmer mit Bad. Küche. Betten waren gut. Es war alles sehr schön eingerichtet. Haben nicht selbst gekocht. Ein- und auschecken problemlos

Es war gegenüber eine Baustelle. Da war der Ausblick vom einen Schlafzimmer halt nicht so schön. Waren aber sowieso tagsüber unterwegs. Die Baustelle ist ja auch nicht ewig.

Amazing view, quality furnishing, well equiped, good staff.

The lounge suite can be more comfortable, also location is not walking distance from town (for nights).

The villa itself is really nice and the kitchen is well equipped. Even though simple things like kitchen towels to dry hands is ommitted. We had a seemingly impressive garage allocated to the villa, which was a nice touch. Even though we never received the remote for it. The location is amazing — it's walking distance to Franschhoek, so you can take a stroll into town, which is a definite plus. Being able to wander into this beautiful town is something we really appreciated. The dinner restaurant food is really good, and I had one of the best sirloin steaks I've had in a while. The service is not great for an empty restaurant but the dinner food served make up for this. There is also an à la carte breakfast menu, and the waiter was quick to correct an order that wasn't right, which was appreciated. The staff are really nice and friendly. They try to do the correct things and are eager to help throughout the stay. Despite some shortcomings and definite training issues, there is a genuine warmth about the place and the people in it. We really enjoyed ourselves overall and had a good time, and others will too. This is a seemingly negative review in places, but it's really a case of missed opportunities. L'Ermitage Franschhoek Château and Villas doesn't intend to give off a "low-end holiday resort" vibe that it does, and with just a few obvious details attended to it could be truly great.

The checkout process is very lengthy and reminiscent of a cheap seaside holiday resort , you must call reception so someone can come and count every item in the villa. This gives the impression they're more worried about their spoons and bowls than the actual experience. Allow at least 20 minutes before heading to check-out. You're also charged a deposit and this process is necessary to get that back. The villa, while nice, misses the mark on the full luxury experience. The lounge literally has a clothes dryer, ironing board and iron on the floor, apparently a feature, as staff mention it immediately on arrival. The kitchen has no towels, which you're reminded of every time you have to go upstairs to dry your hands. Simple details like kitchen counters are not usable as there's no chairs for them. The garage door remote was never provided despite multiple requests and notes left with management. There is no reception parking either, making arrival and departure awkward. Staff training throughout is a clear issue throughout. At dinner, we received a Sauvignon Blanc when ordering Cabernet Sauvignon, and banana milkshakes instead of vanilla. Some staff were not in uniform, making it difficult to identify who works there, and there is no visible management. A definite level of professionalism missing here when compared to other hotels and restaurants in the area. The breakfast buffet was mostly crumbs and the items "at the back" are not on display to make an actual informed buffer choice., The eggs Benedict were overcooked, though the waiter did correct this. Both dinner and breakfast meals were only "ok", we only went once for each, and you can definitely get a better experience in town. Perhaps the answer to "why the restaurant is so empty." Presented as luxury, the experience feels more like a low-end holiday resort. A few obvious details attended to and it could be great.

The villas are spacious and well equipped with very good views. Facilities are modern and clean aside from a few details that needed to be checked. The staff really were great and made a huge effort across the board.

Unfortunately the rooms for me were a bit of disappointment. I had booked a 2 bedroom for my sister and me. One room was huge with a king bed and pyjama lounge, while the other was tiny with twin beds. Not great for 2 adults travelling alone and different to the pictures. I was expecting 2 equal rooms and booked very far in advance. The lounge carpet was also wet when we arrived, which had created a smell. The staff did remove the carpet immediately on request. The restaurant needs some love. The food was a 5 for us sadly, and I would not eat there again. When we requested olive oil for our salad as we didn’t like the dressing, there was none in the whole restaurant which was strange.

view and room