Tower House Hotel

Turned up to no room. In fairness the receptionist tried to do her best to book us in somewgere else but, it meant we ended up forking out an additional £50.00 odd poubds! Not impressed. Blamed Expedia

Arrived and staff were stressed. Expedia had over booked, too many people and no rooms. we could have had a room but not the one we wanted. Not the hotels fault but Expedia's. We made other plans and allowed the hotel to give our room to someone else. Staff were grateful, almost in tears. No issue with the hotel just expedia.co.uk messed up

I arrived at this property after travelling some distance with my son to be informed our rooms were not booked. The hotel staff advised that they only have 11 rooms and Expedia had overbooked by 30. The hotel had advised Expedia but nothing was done. There was a large number of people at reception in the same situation. No hotels were available in Halifax and we had to cancel our Virgin F1 simulator experience and travel back to Preston to find a room for the night. We than had to purchase new rail tickets the next morning as our itinery had now changed. I incurred considerable costs in this journey which were all wasted, had I known there was any doubt we would have not travelled. I am quite stunned that a Company such as Expedia could make such a complete mess in such an offhand callous way without listening to the feedback from the Hotel. I would like compensation for the expense I incurred for no reason and await your reply Rgds George.

Very clean, nice decor, staff seemed stretched but v helpful

The staff were ever so helpful. The room was very nice, clean and very quiet. The bar area isn’t as appealing as you’d expect but if you go into the conservatory it’s a lot nice. I would visit again if in the area.

Generally we enjoyed the hotel. The staff are lovely and the premises are clean. Part refurbished and I’m sure the rest is being modernised. Breakfast was lovely. Only negative points was the constant hot only shower which I’m sure they will fix and the route some satellite navigation systems will take you to get there which can go through some very rough roads and sadly caused a fair amount of damage to my car. Make sure you look up the route before driving in.

The experience from arriving was terrible there was no one on reception and when they did arrive couldnt find the keys to our room. The shower didnt work and we paid extra for a cooked breakfast which we didnt get.The bar was dry by 9.15pm with people going to the shop for more supplies this was a wedding so they should have been stocked up. Wedding guests having to help behind the bar and hotel not having enough food to cater for the guests.

I booked 2 rooms back in April for a weekend in June with my husband and 3 children. I was informed by email the NIGHT BEFORE we were due to stay that they had cancelled our booking, and they 'apologised for the inconvenience'. Very unhappy with the extremely short notice cancellation and the reason for cancellation was not explained properly.

The people that run the hotel was very nice and helpful we will go again

Staff were friendly..the hotel was very clean .. thanks to their efficient housekeeper.. only draw back was the wheelchair access.. but that was addressed and improvements are happening