Tower House Hotel

Quiet location right near Halifax. Brilliant staff. Clean and tidy accommodations. Overall wish we were staying longer !!!

very good

Room a good size bed very comfy breakfast very good, WiFi a bit hit & miss, shower water pressure keep dropping off told that plumbing going to be fixed as new owners have only just taken over. Over all very good staff very friendly and helpful.

The staff were very friendly. The meals were e excellent.

Stayed here for a night visiting my partners family, was really happy when we got into the room as it was beautiful, it looked really nice and well presented... I was unhappy when I then took a shower ready to go out for the evening. Shower head didn’t fit into the holder correctly so it kept falling down and facing the floor, then once I got in the shower it was scolding hot not matter how I changed the tempatuee this didn’t change and after playing around with it for a while... after being burned I ended up have to use the shower head in the bath to wash my body and hair which was not ideal considering how long my hair is and he fact that we were now in a massive rush to get ready and out. The bed was a lovely size but not very comfortable and the pillows were rock hard. We went down for breakfast in the morning, once we finally saw somebody to order our food it was just chaos, there was only the chef and cleaner there and although the food was lovely they didn’t actually really knew what they were doing so the got by the best they could. When I went to check out I had to walk around looking for staffed (who looked liked she turned up massively late!) when I finally found her I then had to pay for the breakfast which was not stated to us when we ordered otherwise I would have left it. Overall nice hotel but I think they have a lot of work to do to make it better, it’s a shame as the room was so lovely and we were looking forward to staying there

Unable to give any proper feedback as when we arrived to book in - the receptionist informed us that they were fully booked. Our reservation came through as we were talking. We went elsewhere

Good: The hotel was clean, the staff friendly and the decor was nice and modern. Bad: The service was terrible - there was not enough staff resulting in over a 10 minute wait to check out and the only person there did not know how to check guests out. Only one towel in the room and not enough mugs for our party of 3, we requested more towels and an extra mug, was told we’d get them but they never appeared. The heating was constantly on making it a very uncomfortable night, even with the windows open. No handle on the inside of the bathroom door which resulted in us getting locked in the bathroom - were told they would get it sorted but this didn’t happen either. The tap in the bathroom didn’t give cold water, it was luke warm at best. Cold water had to be taken from the tap in the bath. Overall the stay was disappointing. Although the staff were friendly there was not enough to cater for the guests. Promises were made which were not followed up on. I wouldn’t stay here again.

location beautiful, staff very helpful and willing to help with any problems if they arose which they didnt

Really nice stay ... comfy bed and quiet location

Really friendly and helpful staff, but really disappointed that our shower didn’t work at all !