Hilton Vacation Club The Modern Honolulu

部屋がとてもきれいだった

歯ブラシがなかった

I enjoyed that the property had a family friendly pool with great staff serving food and drinks

Front desk staff was helpful however not all knew how to communicate effectively in a helpful way

Ok

Asking for water

Do not stay here. We stayed for one night that is all we could take, elevator noise kept us awake. Front desk gave us a $100 credit and a fist full of era plugs!!! Beds were essentially futons and were like sleeping on lumpy marshmellows. All the staff was wonderful , but the place is a dump. Electrical and pluming problems as well.

特に無し

Don’t waste your money here and stay somewhere else. My sister booked a Hilton Grand Vacation Trip and the hotel did not deliver the type of upgraded room they shared with her when initially booked. Instead of an upgraded room ocean front room we had a standard room with a view of the marina/harbor. When we went to the front desk we were literally told that the “marketing team isnt as transparent regarding booking as they should be”. The front desk stated that we would have to speak with someone on the marketing side to change the room type however they operated on EST. So they were closed at this time and we spoke with them the next morning. There was a different person at the front desk and she literally said “I wish you would just tell people if that they’re getting a standard room and not upgraded”. My sister has the marketing team on the phone so the they could hear each other. The marketing team states the front desk was the only one who could upgrade the room and the front desk stated it was the marketing team so needless to say we were stuck with the room. The carpet is old and stain, the bathroom is outdated and bed framing looks even older. Housekeeping will only come once this week since we’re in on the HGV Package. I’ve stayed in better Tru by Hilton and Home2Suites back home in North Carolina than this. I expected better quality from Hilton and I’m a Hilton girl as I travel regularly for work. This was a huge disappointment, to the point that how could I even trust what you’re saying at the Timeshare Presentation. Picture to come shortly.