Eco-Hotel Pension Alemana

Thanks god we only booked this place for one night. Staff there did not speak English except one guy but he wasn't there 24 hours. I was expecting them to help with my luggage but that did not happen. They were not very friendly. We paid for a plus room but it does not have a city view as requested. Beds are small and uncomfortable. Bathroom is small and stuffy. No toiletry items provided. Nice view at the breakfast area in a different building but we did not try the breakfast so cant comment on that. Overall, we did not enjoy our stay there and will not recommend this place. For the same price they charged, we could easily get something a lot better. At least better attitude and hospitality.

The property looks beautiful but the beds are hard as a rock and the pillows are flat. On top of that we would run out of soap or toilet paper and had to ask for it to be replaced instead of it being done when the room was cleaned. Unfortunately I wouldn’t recommend.

The experience at Alemana was great. They have also kept our bags when we went to machu picchu for 2 days and we found them back in our room. We also used the laundry service which was great! Totally recommend!

The 2 nights stept here were the best in South America. We really enjoyed the welcoming staff, the cleanliness and the breakfast. The location of the place is ideal in Cusco as you do not have to go uphill too much. We also used the laundry service from the hotel which was also really good.

Great stay, awesome location, would stay again at this hotel

Mixed experience. Staff was friendly and helpful and the hotel is clean. Transportation access to the hotel is not easy. Not recommended for people with accessibility issues. (property is full of stairs). No central and reliable heating system in the room (only an electric heater). It is very cold in the morning and at night. No heating in the bathroom. Cold water in the sink. Warmer water in the shower (you have to wait). We were 2 people traveling and ask for 2 separate beds in the reservation. We got a room with 3 beds, although nice view. We asked for a quiet room. There was noise until 1:00am and again from 5:30am from the street. In-room safe is not attached to the furniture or wall, so anybody walking in can just pick it up and take it. Not convincing and although staff was helpful trying to accommodate and we did not feel unsafe, we felt that this is not an real and reliable in-room safe service, so felt mislead by Expedia listing this. Breakfast is very basic (poor) and limited and you have to wait, refill is slow. I think Management should increase the F&B budget and buy at least some ham and cold cut. If you are on low budget and want something clean, basic and you have no problem to put up with some inconveniences, it will be OK for you.

We weren’tthere very long. Just one night. Staff was wonderful. The hotel has flower gardens all around and old wooden floors that bring character. Wish we would had discovered it sooner.

Stayed at the Pension for a total of 3 nights (2 to tour Cusco and 1 more before heading back to Lima and to home). Overall, the hotel was good. Clean, if simple, rooms. Good food. Quiet (relative to other places) location and helpful staff. Only downside was some of the nickel and diming that they did. Any extra fees (taxi, tours, water, food) all had to be paid in cash (sols only accepted) which they do to avoid the Visa fee. As someone who does not carry much cash around, this was quite inconvenient and I was fortunate that my ATM card worked nearby. Also, during my return visit, there was no water in the room (previously 2 bottles for each night). When I went to the front desk to get some, I was informed that I did not qualify for free water as I was a previous guest (guess they didn’t have to impress me).

my stay here was amazing,,,the staff was so helpful..and being in a different country and coordinating the ins and outs of traveling from point to point was super...the room was very comfortable and a great view of cusco!!! i would stay there or recommend this place to anyone--and very close to the armas square..

I thoroughly enjoyed my stay at Pension Alemana! All of the staff there are so courteous and helpful. The room was very comfortable, my room overlooked the garden. The terrace outside overlooked the city of Cusco. The location was great also, within walking distance of armas square and all the wonderful cathedrals and places of interest in Cusco. I would highly recommend this hotel to anyone staying in Cusco!