Windermere House

Location and breakfast

Clean, it’s like dirty dancing meets the shining.

Tidy, up-to date with an old feel.

We loved this hotel, perfect everything!

Nothing

We have stayed many times in the past. Since then we have moved to Muskoka (Lake Rosseau) and only live 15 minutes away. My girlfriend is from North Carolina and loved it the Windermere House so much she wanted to go back for an overnight and enjoy the breakfast buffet. At 5:30pm I went to the bar and ordered Nachos for TAKEOUT. I have done this every time we have stayed there. This time they ADDED A 20% TIP TO THE BILL. I said NO, I AM NOT PAYING. (in all the years going their, they have never added a tip to the takeout order) I always tip when I get the Nachos, so I am not being cheap, I just want to determine how much I am tipping and when. The bartender gave me the computer thing that I tap my card on the second I ordered, not when the Nachos were ready, that also annoyed me. Not like they were busy, I was the only person in the bar. The bartender went and got the Food and Beverage Manager who proceeded to deny me service and refused me the takeout Nacho order. I had already eaten, these were for my girlfriend. I went up stairs to the Lobby Bar. Spoke to the Bartender there. She said the 20% tip is ridiculous and that she would order the Nachos from the bar downstairs and then give them to me. WELL, GUESS WHO SHOWS UP, THE FOOD AND BEVERAGE MANAGER, he proceeds to tell this nice young lady not to serve me. I proceed upstairs to the Longhurst Suite, the 2nd most expensive room in the hotel and learn from my girlfriend that people have checked into the rooms on either side of us and they are noisy. So, know food for my girlfriend, noisy occupants on either side of us, we PACK, CHECKOUT AT 6:30pm AND GO HOME (15 minutes away). I felt bad for her, she was so looking forward to the overnight at the Windermere house.

Very accommodating staff/friendly and helpful Good location for winter sites travel

More variety at breakfast although the meals were more than. sufficient

Charming and well maintained old building. Charming. Rooms have been renewed. Sauna, pool and hot tub are nice! Restaurant is a blast!

Nothing.