Ashoka Tree Resort at Tanggayuda, Ubud

The staff were really helpful. Big rooms

The facilities were not clean, mold on the chairs and toilets weren't cleaned properly. Felt filthy. Need some work on that.

Lovely staff, nice setting.

Not the cleanest rooms. Several issues with our original rooms but we were able to upgrade to nicer rooms. Food wasn't the best. The deluxe and superior rooms were not very good.

Location

No wifi Hot water comes only for sometime

I had booked seven Junior suites at The Ashoka Tree Hotel in Bali for my clients, expecting a smooth and pleasant stay. Unfortunately, the experience turned out to be a major letdown on multiple fronts. Every room had issues —in spite of it been marketed as a four-star property; from basic maintenance problems to missing amenities — and what was most disappointing was the staff’s complete lack of interest in resolving them. There was no sense of hospitality or accountability. When we asked for basic necessities like hand towels, a hairdryer, or an iron, the response was either a curt “we don’t provide that” or vague excuses. For instance, when we requested an iron, we were told someone else had taken it and it might be available the next day. The next day, there was no follow-up, and frankly, the attitude discouraged us from asking again. Even during dinner, the service was indifferent. We had to repeatedly ask for plates and glasses — something that should be offered proactively when guests are ordering multiple dishes to share. The hesitation and lack of warmth from the staff made the entire experience feel unwelcoming. As a travel consultant, I felt terrible that my guests had to go through this. I had chosen this property with the hope of offering them a comfortable and enjoyable stay, but instead, it became a source of stress and embarrassment. The overall vibe of the hotel was far from what one expects in a hospitality setting, especially in a destination like Bali known for its warmth and service. I sincerely hope the management takes this feedback seriously and makes significant improvements — both in terms of facilities and staff training — so that future guests don’t have to face the same disappointment. Overall it doesnt even qualify to be a two star category hotel from the experience of our guests.

Arrived at Ashoka after a long trip from the UK for our honeymoon having been advised to stay here from a travel agent who recently visited. First impressions of the hotel was nice beautiful pools and great location for people who want to be close to ubud but not in the centre of the busy town centre. However, this turned into s nightmare very quickly. The hotel room We were allocated was dirty. I am never one to complain but the walls even had dirt on them. The shower room was stinking and smelt. We complained to reception and was told no rooms were available. We decided to get our things and book another hotel, after staff found out this information suddenly they suggested an “upgrade” to another room even after we were told no rooms were available. This room was slightly different still cleaning is not Ashokas strong points. With this in mind another trip to reception was made, they did a deep clean twice before we was happy to stay in the hotel at all. After being somewhat satisfied we were happy to remain for the few nights due to staffs efforts to make sure we had a clean room. The pool and breakfast/lunch facilities were kept very clean and I highly recommend ordering a pizza from the bar! Security staff were outstanding! Gusti and another gent on the entrance made the whole experience at this hotel worth while! If you need to rent a bike or get directions/ recommendations Gusti and his team were always on hand to help no matter the time of day. All in all the staff, pool and restaurant made this experience incredible but the room was such a let down.

everything was good