Rixos Premium Tekirova - The Land of Legends

Everything was spot on Plenty activities Staff very friendly and welcoming Especially caan and yagmur Definitely would come back next year

Hotel excellent. Food was very good standard. Staff very helpful especially kaan and yagmur. Would recommend and will be going again.

Our stay at Rixos Premium Tekirova was absolutely wonderful! The hotel exceeded all our expectations in every way — from the beautiful location surrounded by mountains and the turquoise sea, to the world-class service and attention to detail.

The staff were super friendly and always ready to help. You can really feel that they care about guests’ comfort and happiness.

We travelled here 4 adults 1 child 16th October. Late Check in was quick, no drink offered and for speed we took our own cases to the room! We knew it was nearing the end of the season, however we have travelled start and end of season before with no issues. Here it was clear, staffing levels were a issue. We understand variabilisng thier costs end of seasons but this should be weather / capacity dependant and it clearly wasn’t. We’ve done 12 hotels in Turkey and love thier sister site in Belek, and this is a cheaper alternative, although some people we talked to. Paid premium price. Had we paid that we wouldn’t be happy. Main likes, the location is lovely mountains and cove sea make for a lovely sea experience it’s at lot calmer than the sea in Belek / Lara and it was warmer than the heated pool. It it however couple degrees cooler so bare this in mind when travelling at start or end of season. Service round the pool was excellent, we were well looked after. Bit annoyed they removed the QR codes half way through the holiday but the waiter more than made up for it. The hotel itself and grounds are lovely, very spacious and lush green which we love. However massive issue was the aircon. In the main building it registered 26 degrees at night, to be told the air con in that building had been disabled and only the fan worked due to end of season. We complained heavily to TUI Managment which 3rd night in resulted in a room change to an upper floor 2 bed villa with non centrally controlled air con. This was lucky as the heat was ruining the holiday at night with not being able to sleep. The new room change made a massive difference. Annoyed that we felt lied to and other families in the next block didn’t have this issue, so seemed to be just the main building attached to reception. The room beds were very comfy which is a massive thing for us so couldn’t complain there, the showers were tiny and the water pressure wasn’t great. They provided a hairdryer which was pretty decent, However to be told not to complain anymore as they’d fixed it for me was annoyed, my response was so long as we don’t have any more issues, I won’t! The Ala carts are lovely can be a bit of a nightmare to book but the WhatsApp assistant helped with this, especially when we tried to book the payable Italian. The mandarin and Italian were lovely, Turkish was disappointing, we’ve had better, the buffet was monotonous in the evening and heavily Eastern European geared with stews etc, but always found some on thing to eat. BIL said it was the nicest pizza he’d ever had! The service for drinks at the buffet was terrible, often got our own drinks in the morning and had eaten our evening meal before getting a drink. The pattisery and Starbucks were disappointing, Starbucks is so far away from the pool, we just ordered iced coffees from the pool bar and were actually nicer! The patisserie was sub par, lacking choice and variety and didn’t do cold drinks etc. we were spoiled with Godiva at Belek so didn’t use much. People’s restaurant had limited choice, but always had something. Housekeeping we felt was cursory , bed made, bins emptied, towels replaced and that was it. A housekeeper also asked my husband to exchange dollars for euro, which we felt was a bit unprofessional. Pool- we had a massive issue with this, there wasn’t enough beds, even though they were comfy ones. The heated pool only had a ladder with no steps so mobility access was an issue in and was too small. The other pool that wasn’t heated was salt water and freezing and the step in was massive so still mobility issue! The tiles around the pool were a death trap slippy and no staff mopping to reduce the risk. Putting a wet floor sign down doesn’t absolve them of any legal responsibility to provide a safe walking space. There wasn’t enough beds also an unsecured metal plate covering a hole in the floor by the pool. The drains by the pool bar stunk of raw sewerage and deeply unpleasant. My husband also had 2 pairs of sunglasses stolen and were not sure by who, but suspicious they were never handed in if ‘lost’. The kids club didn’t use as niece made friends but did use the water park. However it had restricted operating times which was annoyed and can only assume it was due to staffing levels and costs for the end of the season. We felt that staff we did encounter were friendly enough but there was clearly not enough of them to provide a decent level of service. Would I come back? For the right price, yes, but not in October. The end of season shouldn’t mean end of decent service.

I like the service, water slide, food, room, the Starbucks drinks, everything. Special thanks to Kaan Tekinel from guest relations. We had a really nice chat with him.

First of all thanks all the staff for making our trip unforgettable. The food service was amazing. Our favourite was People’s Restaurant! The food quality was so well and the food was delicious. Housekeeping was 10/10! Every day our room cleaned well. We broke a glass inside of the room, even in a really short time it is cleaned completely!! Guest Relations Agent Kaan was lovely, we had a really nice chat with him. We will be here next year.

This is a review just to give families a true insight into this resort. This is particular let down as we booked through TUI, and expected higher levels of customer service. Staff at all areas of the resort are not friendly or welcoming and usually gather between themselves. They avoid greeting or serving guests so please be prepared to wait to place drink orders. Also staff do not speak English. The a la carte restaurant booking service is particularly disappointing and they use a poor first come first serve booking service. We arrived during off peak season and still struggled to book a table for dinner. The 1 restaurant we did manage to secure a booking, the restaurant was empty so I’m not sure how the booking service works. Also be prepared the a la carte menus are very limited. This is also the same for the buffet restaurant, there are very limited options for young children. The housekeeping service is fairly poor, towels, and mini bar drinks are not replenished. The room was not cleaned well at all. We arrived during off season which we were not aware off. So half of the bars/ restaurants were closed, there is no Rixy restaurant for children, there are no wonderfully character shows as advertised. The children has the same evening entertainment every day. Additional we were not told that sports activities are an additional charge of €30 for tennis, padel, basketball court use. Online the resort advertises fridges located throughout the resort filled with a range of drinks which you can help yourself too. But this is false, the had water only and were usually empty and warm. Toilets are poorly cleaned and the beach area is not well kept. I would not recommend this resort to families.

We’ve just returned from a week at Rixos Premium, and I want to start by saying this review might come across as harsh, but that’s only because our last trip to Turkey was at the Voyage Belek, which was genuinely one of the best hotels we’ve ever stayed in. By comparison, Rixos Premium felt really average across the board. First off, it shouldn’t be called Premium. Everything about it feels a bit sloppy or half-done. The staff are okay - not particularly unfriendly but not particularly attentive either. That said the tennis pro was actually quite rude. Most of the team seem to be trying, but the overall service just lacks polish and consistency. The food was fine, but nothing special. We often found ourselves struggling to find something we really fancied, which says a lot for a buffet. The à la carte restaurants were a nightmare to book. The app system doesn’t work well and it’s impossible to get a booking, we only managed to get reservations after complaining several times. That said, the Chinese and Mexican restaurants were both excellent once we finally got in. The facilities themselves are decent - we enjoyed the tennis and paddle courts - but again, everything feels like it’s running just below the standard you’d expect from a so-called “premium” resort. The beach is lovely, overall it’s a really great space and should have so much potential. And finally, the rooms… probably the worst designed hotel rooms we’ve stayed in. Really awkward layouts and not well thought through at all. Overall, it’s not a terrible hotel, but it’s nowhere near the level of the Voyage or any true five-star experience. It’s average at best, and definitely not worth the “Premium” name.

The holiday was at the Rixos hotel, which is advertised as a five-star establishment, yet my experience fell significantly short of the expected standard. ⚠️ Key Issues Experienced • Lack of Air Conditioning (A/C): We experienced a complete lack of functional air conditioning throughout our stay. Despite multiple complaints, we were informed that the system only provided air flow and not cooling. The resulting high temperature in the room, both day and night, made sleeping impossible for the duration of the holiday. This is unacceptable for a five-star hotel. • Impossible Restaurant Booking via App: We were unable to book restaurants for the evenings using the hotel's app. This should not be an issue at a resort of this caliber. The inability to easily secure evening dining reservations through the advertised digital platform caused significant unnecessary stress and inconvenience. • Freezing Cold Children's Water Slides: The water in the children's water slide area was freezing cold and clearly not heated. This severely limited our children's ability to use the facility, which was a primary reason for selecting this hotel. Had we been informed of this facility issue prior to booking, we would have chosen a different resort. • Poor Customer Service at Checkout: Upon checkout, the service at the desk was extremely poor. We were not asked any standard questions regarding our stay, such as "How was your holiday?" or if we had any feedback or complaints. This lack of acknowledgment or interest in the customer's experience, especially after the issues we faced, was a clear display of bad customer service.