Papaya Playa Project, Tulum, a Member of Design Hotels

Such a beautiful place to press the reset button on life. Amazing room with a private pool. So quiet and peaceful watching the animals wander the property. Every day, yoga and breakfast was a treat. Alfi was so cute and friendly, serving me beautiful fruit, daily elixirs and juice (hibiscus rosemary was my favorite!), Caleb's welcome ceremony was profound and set the tone for a wonderful 5 days at PPP. Such thoughtfulness and attentive hospitality goes into the experience. Ricardo helped us with transport and just happily chatted with us whenever we walked by. Adolfo taught us a nice way to say cheers at dinner. Primo and everyone else made us feel welcome and very well taken care of. 🥂 And the massage! It was incredible and such a nice way to learn about the Mayan culture while being pampered into serious relaxation. Aqui esta la cabeza. Aquí está el corazón. Loved every second of my stay. Much as gracias PPP. ❤️

We had one of the best experiences ever at this hotel. It was therapeutic, the food was great, the views were awesome, and we even had a private pool on the roof of our hotel. Most importantly, the staff was incredible. A special shoutout to Ricardo, Caleb, primo, Manu, Javier, Brenda, and Andrea! We will DEFINITELY be back, thank you again for the outstanding hospitality!

We booked the New Moon event at Papaya Playa Project in Tulum with the Mayan dinner add-on, and unfortunately the experience was very disappointing. The dinner took place in a camp-style clearing with a bonfire and around 40 dining places set up. However, when we arrived only one other couple turned up, so the atmosphere felt extremely quiet and awkward rather than special or ceremonial. There was no performance, music, or real ambience to create the “Mayan experience” that was advertised. The meal itself was also underwhelming. If you don’t like corn, this is definitely not for you, as every course seemed to revolve around it and the dishes were quite bland. For the price point, we expected something far more refined and elevated, but the food lacked finesse and didn’t feel like a premium dining experience. The drinks included were also misleading. There were five drinks advertised, but the welcome drink didn’t taste alcoholic, two of the drinks were just shots, one was a beer, and some water. We actually had to ask if we could get a mezcalita in addition. Another frustrating part was that we were never told when the “experience” was actually finished, so we eventually just made our own way back to the main party ourselves. Considering we paid 3,630 MXN per person, the dinner experience felt very poor value and honestly a bit like a scam. The package also advertised 2-for-1 drinks at the main event, but when we arrived we realised this promotion was available to everyone anyway — likely because the drinks are extremely overpriced (and actually the most expensive drinks I’ve ever encountered anywhere in the world). We were shocked to learn that they charge 600 MXN for a mezcalita. The only redeeming part of the night was the main party itself, which improved once the venue got busier after midnight and the atmosphere finally picked up. Experiences like this feel like exactly the kind of thing that is damaging Tulum’s reputation — overpriced, under-delivered, and focused more on extracting money from visitors than creating something memorable that vaguely lives up to the price charged. It certainly didn’t leave us feeling eager to return. We did voice our feelings about the experience to Papaya Playa Project but never even got a reply which tells you all you need to know… Overall, we were very disappointed with the Mayan dinner add-on and would not recommend it. If you’re going to Papaya Playa Project for the New Moon party, we’d suggest skipping the dinner experience and just attending the party instead and having plenty of pre-drinks.

Sergio was very helpful and a great server. We would highly recommend this place to anyone!

We came from Japan.Staffs are very friendly and nice. They help us and contact us frequently. They also guided us inside the hotel property. You can have cozy vacation here!

All of it: the accomodation, service, facilities, ambience, mistique aroud it, pools, all!!

The bungalow private pool could be a lithe cleaner, although I umderstand we are in the middle of the jungle. Restaurant menu could be improved with more choices.

Hiçbirşey

Otele 1 çift saat 02:00 da geldik sizi restaurant ya bekletecez dediler. 1 kahve söyledik onu bile hesaba eklediler. Odalar da temizlik sadece yatak düzeltmek onun dışında hiç bir temizlik yapılmıyor. Kahvaltı dahil alıyorsunuz ancak ala carte ve çok az doymadan kalkıyorsunuz. Ek birşeyler isterseniz hayır alamazsınız deniyor. Kahvaltı da çay istedik ona bile yok dendi. Hem ek kahvaltı istemenize hem de çay a bile yok denmesine rağmen size imza attırıp bahşiş bırakmanız için zorluyorlar.

Amazing property, the rooms were so clean, comfortable and private. The staff was incredible and the food was delicious.

Serjio the waiter was amazing!

Snídaně do 12:00 Bezpečnost -kontrola vjezdu vozidel do hotelu. -v sobotu večer zvýšený počet personálu, který hlídá ubytovací jednotky a návštěvníky. Program - ranní jóga byla super - sobotní dopoledne v podání speciálních hostů (soundhealing, breathing) je skvěle strávený čas.

Snídaně: -Ačkoliv jsme měli snídani zaplacenou v rámci ubytování, každý den jsem musel podepisovat účtenku na 0,- USD s dotazem o spropitné obsluze. -Snídaně neprobíhá formou bufetu, ale výběrem jednotlivých jídel z menu, ve kterém je většina nabídky za peníze. V rámci zaplacené snídaně je pouze na výběr z několika jídel v různých kategoriích. Pokud máte chuť na 2 jídla ze stejné kategorie, za druhé musíte zaplatit. -V rámci snídaně máte nárok na cafe, ale pouze na brew. Pokud chcete capuccino nebo jinou variantu kávy, musíte si extra zaplatit. -Obsluha byla velmi pomalá a vždy zapomněla alespoň na jedno objednané jídlo nebo pití. Požádat o spropitné nikdy nezapomněli. Čistota: -Pláž má skvělý potenciál, ale je zanedbaná a nikdo se o ni nestará. Všude spoustu odpadků a mořských řas. Chápu, že mořské řasy je těžké každý den odklízet, ale když to dokáží jiný hotely a beach bary, tak nerozumím, proč takhle drahý hotel to neumí. -Hotel by byl krásný, ale působí značně staře a neudržovaně. Všude popadané listí ze stromů. V sobotu kdy probíhá pravidelná večerní párty v celém hotelu zvýšený počet pracovníků, kteří celý hotel uklízí a připravují na večer. V sobotu vypadal hotel daleko lépe, než jiné dny. Vypadá to, že na pravidelném sobotním večeru jim záleží daleko víc, než na ubytovaných lidech v jiný dny. -Pokoj byl celkem čistý, ale okolí pokoje nikoliv. Bazén a okolí bazénu špinavý. Jídlo a pití: Jídlo i pití bylo velmi drahé a absolutně neadekvátní kvalitě. Mám porovnání s jinými podniky v okolí, které jsou levnější, kvalitnější a na lepším místě. Pokoj -nedostatek osvětlení na pokoji. Musíte si svítit telefonem, abyste v pokoji mohli fungovat. V celém hotelu jdou cítit odpady.