Papaya Playa Project, Tulum, a Member of Design Hotels

Our stay at Papaya Playa Project was an absolute nightmare. The hotel was disgustingly dirty with mosquitoes and ants everywhere, broken furniture, and dim lighting that made it feel like a rundown jungle camp rather than a luxury resort. The restaurant is a health hazard — overpriced, limited menus, unhygienic conditions, and watered-down drinks at the Mayan Dinner in dirty glasses sent us elsewhere. Taxi drivers, in cahoots with staff, gouged us with $50 for a five-minute ride down to the hotel zone. No chance this hotel should be part of Marriott.

Manager Primo was great and very helpful. The food is excellent, rooms are beautiful and very private. The only downside was some cash was stolen from my room which is a bit scary but Marriott is handling this case.

I was warmly welcomed and instantly got a sunbed for myself. Sergio was my waiter and did a great job by serving me delicious food and drinks with a smile :)

What an amazing hotel. Susana and the rest of the staff were absolutely incredible!

Papaya Playa is the perfect escape if you're looking to disconnect and recharge. There’s something special about the combination of nature, design, and energy, it feels effortless and inspiring at the same time. The beach is stunning, the vibe is unique, and every detail invites you to slow down and enjoy the moment. Definitely a must when visiting Tulum.

Excellent!! Sergio, Alfi, Suzanna, Xavier and Ricardo were all amazing! Location was great, vibe was what we were looking for, our room was great and any issues we had were addressed! We participated in most of the property activities for our anniversary celebration; yoga, breath work, full moon dance party, oceanside couples massages, bike rentals! Also big thanks to Lupita and Cynthia for a great wellness massage by the ocean! Property was so big and beautiful, we almost didn’t need to leave because we were getting the nature experience within the doors! The PPP Restaurant was so great for breakfast everyday, sunny and comfortably windy enough to enjoy it all! My favorite was our private pool at our villa 🙏🏽🤍🥰🎉

Severo did a great job in the service. It‘s a nice experience but expensive

Our stay had a rough start, but Primo (Guest Manager) completely turned things around. His professionalism, attentiveness, and genuine care for guests are exceptional. He handled everything with efficiency and warmth, making us feel truly welcomed and taken care of. Primo is a real asset to the property and made a big difference in our experience.

I have been in Papaya Playa Project to scout the locations for my future weddings and real estate events and i was really impressed about the improvements were done lately. The premises allow wide range of possibilities , great selection of accommodations and facilities, careful management and service! Professional guidance from hotel management is efficient and productive.